Building Level Technician

Penn-Harris-Madison School Corporation; United States; On-site; USD 18,000 - 32,000; Part time

Job summary

Penn-Harris-Madison School Corporation is seeking a Building Level Technician for the High School Auxiliary Level III to support the technology team. You will handle help desk tickets, repair Chromebooks, and provide hardware/software support under the Director of Technology and the principal.

The role is 29 hours per week with a 199 or 207 day schedule, and requires strong customer service, basic network tasks, and a commitment to ongoing training, confidentiality, and safe, compliant work

Qualifications

• High School diploma or GED.
• Technical skills with computer hardware and software.
• Good interpersonal, communication, and organizational skills; ability to be flexible.
• Willingness to participate in ongoing training to improve and/or develop job-related skills.
• Excellent work habits, attendance record and clearances.
• Must remain free of alcohol or non-prescribed controlled substance abuse in the workplace.

Responsibilities

• Provide first line troubleshooting, evaluation, and resolution of technical problems by resolving within fifteen minutes or submitting a work order.
• Perform minor technical repairs or replacements to monitors, input devices, peripherals, computer cards, etc.
• Assist end users in resolving software issues, including local software re-installation or application training.
• Serve as the contact person to whom technical problems are reported and manage the building level work order process.
• Provide basic network support by performing maintenance such as backup, setting up and maintaining user accounts, printer configurations, and installing networked applications.
• Update and maintain assigned passwords and folders.
• Document and properly communicate instances of failure, repair, installation, and removal of hardware.
• Additional duties may include installing software ensuring legality of licensing, participation in staff development activities, responding to crises and providing aid in accordance with business continuity and disaster recovery plans, and maintaining confidentiality.

Skills

Hardware

Software

Communication

Organization

Flexibility

Training willingness

Clearances

Education

High School diploma or GED

Job description

AUXILIARY PERSONNEL POSITION DESCRIPTION

Position: BUILDING LEVEL TECHNICIAN – High School Auxiliary Level III

Work Schedule

Variable (per location), 199 work days/207 days with paid holidays, 29 hours per week. Evaluation: after 90‑days, thereafter annually. Reports to: Principal & Director of Information Technology.

Summary

High School Building Technician is a team member under the direction of the Director of Technology and the School Principal. Main duties include technology help desk tickets, Chromebook repairs, hardware/software support, troubleshooting tech issues and maintaining a high level of customer service.

Essential Duties and Responsibilities

• Provide first line troubleshooting, evaluation, and resolution of technical problems by resolving within fifteen minutes or submitting a work order.
• Perform minor technical repairs or replacements to monitors, input devices, peripherals, computer cards, etc.
• Assist end users in resolving software issues, including local software re‑installation or application training.
• Serve as the contact person to whom technical problems are reported and manage the building level work order process.
• Provide basic network support by performing maintenance such as backup, setting up and maintaining user accounts, printer configurations, and installing networked applications.
• Update and maintain assigned passwords and folders.
• Document and properly communicate instances of failure, repair, installation, and removal of hardware.
• Additional duties may include installing software ensuring legality of licensing, participation in staff development activities, responding to crises and providing aid in accordance with business continuity and disaster recovery plans, and maintaining confidentiality.

Qualification Requirements

• High School diploma or GED.
• Technical skills and abilities with computer hardware and software.
• Good interpersonal, communication, and organizational skills; ability to be flexible.
• Willingness to participate in ongoing training to improve and/or develop job‑related skills.
• Excellent work habits, attendance record and successful completion of all criminal history and child abuse clearances.
• Must remain free of any alcohol or non‑prescribed controlled substance abuse in the workplace throughout employment.

Physical Ability

• Occasionally required to stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls, reach with hands and arms, stoop, kneel, crouch or crawl, talk, and hear. Must occasionally lift and/or move up to 25 pounds.

Sensory Requirements

Most tasks require visual perception and discrimination. All tasks require oral communication ability.

Environmental Factors

• Tasks are regularly performed without exposure to adverse environmental conditions such as temperature and noise extremes, odors, humidity, vibrations, traffic hazards, violence, disease, or pathogenic substances.
• Noise level is usually moderate, though it may vary and remain within an acceptable range.

Mental Effort

Normal concentration and intensity, may include prolonged mental effort with limited opportunity for breaks.

Equitable Employment

The Penn-Harris-Madison School Corporation will provide reasonable accommodations to qualified individuals with disabilities to allow them to perform the essential functions of the job when such individuals request an accommodation.