IT Support Technician

All Lines Technology; Saxonburg (PA); On-site; USD 40,000 - 60,000; Full time

Job summary

A technology support organization is seeking a dedicated technician to provide Tier One tech support within a school district in Saxonburg, Pennsylvania. The ideal candidate will excel in customer service and have strong troubleshooting skills, familiarity with technology, and interpersonal abilities. Responsibilities include resolving tech problems, assisting stakeholders with tech needs, and creating technical documentation. A High School Diploma is required, and an Associate's Degree is preferred. Your contribution will enhance the educational experience through technology.

Qualifications

• At least one year of customer and technical support experience preferred.
• Ability to manage multiple tasks and prioritize effectively.
• Excellent verbal and written communication skills required.

Responsibilities

• Provide Tier One tech support via calls and emails.
• Identify and resolve technology issues.
• Assist stakeholders with software and hardware.

Skills

Customer service

Technical troubleshooting

Interpersonal skills

Knowledge of Microsoft Office

Familiarity with Google Applications

Networking protocols

Analytical skills

Attention to detail

Education

High School Diploma

Associate's Degree

Tools

Windows Server

Windows 10

Active Directory

Network security tools

Database software (SQL)

Job description

Responsibilities include providing a high level of customer service to various stakeholder groups within the school district. Additionally, technicians will be expected to provide stakeholders with solutions to solve their problems. This job requires strong interpersonal skills as well as sound knowledge of technology.

ESSENTIAL FUNCTIONS

1. Provide Tier One tech support by handling support calls, emails, and feature requests from stakeholders in the district
2. Be familiar with staff on a first name basis and being their advocate for technology
3. Respond to support tickets and issues dealing with hardware, software, and networking issues
4. Identify, troubleshoot, and resolve technology issues that arise
5. Assist new and existing stakeholders with software and hardware in their classrooms for student instruction
6. Help with the creation of technical documentation

GENERAL FUNCTIONS

1. Apply research and analytical skills to collect information, troubleshoot, and document issues
2. Demonstrate knowledge of Microsoft Office and Google Application suite
3. Demonstrated experience with Windows Server, Windows 10, Active Directory, and Group Policy
4. Demonstrated experience in networking protocols and hardware, including wireless technology and network security
5. Knowledge of database software packages utilizing SQ
6. Undertake special projects, reports, and any other duties as assigned

PERSONAL QUALIFICATIONS

• Ability to manage work responsibilities and challenges in a fair, firm and equitable manner
• Ability to recognize areas of concern relating to technology and to communicate information to the Director of Technology
• Ability to work on multiple tasks and prioritize appropriatelyAbility to work collaboratively with staff, communicate and problem-solve
• Excellent verbal and written communication skills
• Insatiable curiosity and a desire to continuously improve
• Attention to detail Ability to adjust to changes in the work environment

PROFESSIONAL QUALIFICATIONS

High School Diploma required; Associate’s Degree preferred Previous experience providing customer and technical support – one year preferred