Information Technology Support Specialist

Revolution Technologies; Alpharetta (GA); On-site; USD 50,000 - 60,000; Full time

Job summary

Revolution Technologies seeks an on-site School Technician (Tech Support Specialist) to support district IT operations and end-user issues. You will troubleshoot hardware, software, and network problems across district facilities and collaborate with the Technology Support Center to resolve incidents.

The role requires the ability to pass FBI background/fingerprinting checks and a drug test, and you will work M-F on-site with reliable transportation. Prior education or experience in IT is valued.

Qualifications

• Associate degree required; two years of related technology experience may substitute for each year of college.
• CompTIA A+ certification required.

Responsibilities

• Provides on-site troubleshooting for hardware, software, network, and instructional technology issues.
• Manages service requests through the district ticketing system; meets SLA for response and resolution.
• Maintains clear communication with stakeholders and escalates issues as needed.
• Supports deployment and adoption of new technology; guides staff in using district-approved tech.

Skills

End-user hardware

Operating systems

Active Directory

Service management tools

Clear communication

Problem solving

Team collaboration

Self-learning

Education

Associate degree

Bachelor’s degree preferred

Tools

Active Directory

Endpoint management systems

Service desk software

Job description

Position: School Technician (Tech Support Specialist) – Client facing

Length: 12+ Months

Shift: On-site, M-F, must be able to have reliable transportation

Background Check: Candidates must be able to clear a background/fingerprinting check and drug test.

VERY IMPORTANT: Candidates must be able to clear a FBI background/fingerprinting check and drug test.

Job Description:

The Technology Support Specialist (TSS) works collaboratively to implement and sustain the District’s IT plans and policies. The TSS provides on-site end user support by investigating, troubleshooting, and resolving hardware, software, network, and instructional technology incidents. In this role, the TSS delivers Tier 1 and Tier 2 on-site support, collaborates with the District’s Technology Support Center (TSC), and ensures effective use of the district’s incident tracking system to manage and communicate incident status. The TSS maintains clear, timely communication with stakeholders and escalates complex enterprise issues appropriately while retaining ownership through resolution. The TSS serves as a frontline resource in supporting the district’s information security policies and practices and is accountable for safeguarding data security and promoting digital safety for students.

General Responsibilities:

• Provides timely, on-site troubleshooting and resolution of hardware, software, network, and instructional technology issues across all district facilities.
• Manages service requests through the district ticketing system, consistently meeting defined Service Level Agreements (SLA) for response and resolution.
• Maintains clear, bi-directional communication regarding incident status and major technology initiatives with the service desk, technical support coordinators, and stakeholders.
• Ensure positive end-user experiences through clear communication, responsiveness, and follow-through.
• Ensure uninterrupted operations through the rapid prioritization and resolution of critical technology incidents.
• Delivers solutions that meet organizational needs while adhering to district technology standards, architecture, and governance requirements.
• Supports the deployment and implementation of new technology solutions in alignment with district standards.
• Provides guidance to staff to promote effective adoption and use of district-approved technology.
• Monitors systems, devices, and environments to proactively identify and resolve potential issues before impacting operations.
• Collaborate with the TSC to identify trends in recurring incidents and recommend preventive solutions or process improvements.
• Supports basic network operations and assists in maintaining stable and reliable connectivity across district facilities.
• Maintains working knowledge of district instructional and enterprise software to support accurate diagnosis and timely resolution of issues.
• Installs, configures, and deploys end-user devices, including workstations, printers, and instructional technology equipment.
• Maintains accurate inventory records, including device assignments, locations, quantities, and repair status.
• Supports device lifecycle processes, including deployment, collection, repair, and end-of-year/start-of-year readiness.
• Assists with the maintenance and support of all district IT-related equipment.

Additional Responsibilities

• Maintains current technical knowledge and skills relevant to the role, including emerging technologies and district-supported platforms
• Performs additional duties and responsibilities as assigned in support of organizational goals and operational needs

Minimum Qualifications

• Education: Associate degree required. In lieu of a degree, two years of related technology experience may be substituted for each year of college. A bachelor’s degree or higher is preferred.
• Certification/Licensure: CompTIA A+ certification required

Experience: Relevant experience preferred but not required.

Knowledge/Skills/Abilities:

• Demonstrated understanding of end-user technology hardware, including desktops, laptops, tablets, mobile devices, printers, and other peripheral equipment.
• Working knowledge of one or more operating systems (e.g., Microsoft Windows, macOS, or Linux).
• Familiarity with enterprise IT support tools and systems (e.g., Active Directory, endpoint management systems, service management platforms).
• Ability to manage multiple tasks, priorities, and responsibilities in a fast-paced environment.
• Strong written and verbal communication skills, with the ability to clearly translate technical issues and solutions for both technical and non-technical audiences.
• Demonstrated critical thinking and problem-solving skills to diagnose and resolve technical issues effectively.
• Ability to independently learn new technologies and provide guidance and support to end users.
• Ability to collaborate effectively with cross-functional teams, support personnel, and stakeholders across the organization.
• Strong written and verbal communication skills, with the ability to clearly translate technical issues and solutions for both technical and non-technical audiences.
• Demonstrated critical thinking and problem-solving skills to diagnose and resolve technical issues effectively.

Working Conditions:

• Primarily on-site work supporting district facilities and administrative environments

Physical Demands:

• Routine physical activity associated with technical support work
• Ability to lift and move equipment up to 50 pounds, as required
• Ability to climb ladders and work at varying heights to install, maintain, and support technology equipment.