Associate Information Technology Technician - 26/27 SY

Kyrene School District; Tempe (AZ); On-site; USD 25,000 - 34,000; Full time

Job summary

Kyrene School District is seeking an Associate Information Technology Technician to support end users and various IT systems across campuses. You will assist in troubleshooting, repair, and training, while providing specialized customer service and IT support.

This entry-level role requires hands-on work with computers, Chromebooks, and AV/Surveillance systems, and involves maintaining equipment, documentation, and user guidance as part of the IT team.

Qualifications

• High School Diploma or GED with at least three years related experience.
• Must possess a valid Arizona Driver's License.
• IVP Level One AZ Fingerprint Clearance Card required.
• Experience repairing computers/Chromebooks and knowledge of MS Office preferred.

Responsibilities

• Assist Sr. User Support Technicians with computer repair and troubleshooting.
• Repair and maintain computers, Chromebooks, interactive boards, projectors, and IT equipment.
• Provide excellent customer service and support to end users.
• Follow procedures and document system configurations.
• Respond to call-outs within agreed time limits.

Skills

Communication skills

Time management

MS Office

Team player

Work under pressure

Education

High School Diploma or GED

Associate's Degree or two-year technical training

Job description

Job Description:

This position is a member of the general support team within the Information Technology Department.

The Associate Information Technology Technician will support end users of the District’s technology devices, primarily a/v systems, video surveillance security systems and other special systems. This position will take front line support desk calls from schools and staff as well as internal IT customers; assisting in troubleshooting, repair, training, system guidance, and provide specialized customer service and support.

Competencies of the Associate Information Technology Technician

• Strong written and verbal communications skills.
• Strong organizational and time management skills.
• Strong computer skills including Microsoft Office.
• Flexible team player who is time and task oriented.
• Ability to work under pressure to meet timeline and handling multiple and changing priorities.

Essential Duties Of The Associate Information Technology Technician

• This is an entry level/apprentice position.
• Assist our Sr. User Support Technicians with computer repair, troubleshooting and customer service.
• Cleaning, repairing and maintaining computers, Chromebook,, interactive boards, projectors, LSU’s, IDF/MDF closets, store rooms, server rooms, computer labs and other IT equipment, rooms and workspaces.
• Support IT Warehouse, stocking, organizing and cleaning.
• Replacing missing or damaged components/parts as required.
• Providing support, including procedural documentation.
• Following diagrams and written instructions to repair a fault or set up a system.
• Responding within agreed time limits to call-outs.
• Rapidly establishing a good working relationship with customers and other professionals.
• Working with User Support team throughout summer and as needed throughout the school year.
• Diagnosis, installs, configures, and troubleshoots technical problems to maintain and effect repairs of software and hardware at user sites including user instruction on equipment and software operation.
• Maintain, and enforce system security;
• Maintain and provide documentation for systems and related processes including production of reports;
• Troubleshooting system and network problems and diagnosing and solving hardware/software faults.
• Supporting the roll-out of new applications and hardware.
• Working continuously on a task until completion (or referral to third parties, if appropriate).
• Prioritizing and managing many open cases at one time.
• Talking staff/clients through a series of actions either face to or over the telephone and via email to troubleshoot issues.
• Attend other sub department meetings to gain insight and knowledge of IT specialties;
• Attend professional development trainings as directed by administration;
• Provide excellent customer to service;
• Ability to work independently, comfortable working in a fast-paced and demanding environment while also functioning as a member of an IT support team;
• Ability to work under pressure to meet timelines and handling multiple and changing priorities;
• Ability to communicate effectively, both orally and in writing;
• Other duties as assigned.

Complete Class Specification:

Associate Information Technology Technician (B21-T)

Minimum Qualifications:

High School Diploma or GED and three years related experience is required; based upon assignment, Associate's Degree or two year certificated technical training and/or one year of additional specialized training may be required; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above. Must possess a valid Arizona Driver's License. Valid IVP Level One AZ Fingerprint Clearance Card is required.

Preferred Qualifications

• Prior knowledge and experience repairing and troubleshooting computers and Chromebooks.
• Prior knowledge in audio visual systems and/or video surveillance systems.
• Demonstrated knowledge of basic networking operations.
• Extensive knowledge in MS Office productivity tools

Salary:

Support Band - B21T - $21.75/hr (entry level)

Salary Schedule