Technology Support Technician

tsu.edu; Downingtown (Chester County); On-site; USD 38,000 - 42,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

Downingtown Area School District is hiring Technology Support Technicians (Levels I & II) to join the Technology Division. The positions are full-time, 12-month contracts with a 7.5-hour day and a 260-day calendar, with pay per hour: Level I $27.85, Level II $30.82.

The ideal candidate will install and maintain desktops, laptops, printers, and network equipment, provide end-user support, training, and documentation, and be available to work evenings or weekends as needed.

Qualifications

• Associate degree in IT or related field (or equivalent).
• Current CompTIA A+ certification within 6 months of employment.
• PA Driver's License is required.
• Background and criminal record checks as required.
• Adherence to local/state/federal school code requirements.

Responsibilities

• Provide end-user support to students, teachers, and staff.
• Use Service Desk to meet customer service needs.
• Troubleshoot hardware, software and network issues district-wide.
• Install and configure desktops, laptops, tablets, printers and peripherals.
• Install software per procedures and licensing agreements.
• Maintain documentation and report progress to supervisor.
• Keep certifications up to date to meet job needs.
• Perform other duties as assigned by the Director of Technology.

Skills

Problem solving

Diagnostic skills

Self-starter

Motivated

Attention to detail

Communication skills

Documentation skills

Education

Associate's Degree in Information Technology or related field

Job description

Position: Technology Support Technicians - Levels I and II
Location: District
Pay Rate: Level I: $27.85 per hour
Level II: $30.82 per hour
Schedule: Full-time, 12-month position (260 contract days), 7.5 hours per day, 5 days per week, based upon district-approved calendar
Benefits Eligible: Yes
Effective Date: ASAP

Are you passionate about helping ALL students learn in a collaborative environment? If so, we may have the career for you! Downingtown Area School District is excited to announce an opening for a Technology Support Technician.

Job Summary:
The Technology Support Technician is a member of DASD's Technology Division. This division is split into four separate teams:

• Data & Applications


• Network & Security


• Systems & Support


• Media & Educational Technology

As a key member of the Systems & Support team, this position is responsible for working with students and school district staff to deliver customer support services including installation, troubleshooting, user assistance, and training. Technology Support Technicians install, configure, and prepare desktops, laptops, tablets, software, printers, networks, and peripheral equipment.

The ideal candidate will have excellent problem solving and diagnostic skills, be a self-starter, be highly motivated, and have demonstrated proficiency and experience in the qualifications mentioned below. Additionally, this position will be flexible to step outside of their assigned duties and responsibilities to work on special projects to advance departmental and/or organizational goals. Strong attention to detail, adherence to policies and procedures, effective communication, thorough documentation skills are necessary for success. Candidates' technical skills will be challenged in this dynamic environment, and there are opportunities for growth and professional advancement within the division. All applicants must have the ability to work evenings and weekends when necessary.

Qualifications: To successfully perform this position, a person must be able to perform each primary duty satisfactorily. The qualification requirements listed below represent minimum levels of educational achievement, training, skills and/or ability necessary.

Level I:

• Associate's Degree in Information Technology or related field of study or equivalent knowledge


• Current CompTIA A+ certification must be obtained within 6 months after employment. Grandfathered certifications cannot be honored.


• Vendor relevant certification(s) to be obtained within 1 month after employment, as necessary


• Valid PA Driver's License


• Must successfully complete and maintain compliance with all federal and state background and criminal record check requirements


• Employee must adhere to all local, state, federal, and school code requirements for employment

Level II:

• Associate's Degree in Information Technology or related field of study or equivalent knowledge


• Certifications required*:
  
  
  
  1. Current CompTIA A+ certification
  
  
  2. Vendor relevant certification(s) to be obtained within 1 month after employment
  
  
  3. At least one or more of an approved industry professional certification, such as CompTIA Network+, Apple Certified Support Professional, Microsoft Technology Associate (MTA), Google IT Support Certificate.
     
     
     
     1. *All certifications must be current within the past 3 years and must not have expired. Grandfathered certifications cannot be honored.
     
     
     
     
  
  
  
  


• Valid PA Driver's License


• Must successfully complete and maintain compliance with all federal and state background and criminal record check requirements


• Employee must adhere to all local, state, federal, and school code requirements for employment

Duties & Responsibilities: Employee must have the ability to perform the following essential functions on a timely basis with or without reasonable accommodations.

• Supports students, teachers, administrators, and support staff by providing end-user support, and individual assistance with procedural, hardware and software issues and skills development


• Effectively uses Service Desk to meet customer service support needs


• Troubleshoot hardware, software and network problems throughout the district


• Delivers, unpacks, configures, prepares and installs desktop, laptop, tablet, printer and peripheral equipment


• Troubleshoots, installs, terminates, and tests network and peripheral equipment cabling


• Installs software as per district procedures and vendor licensing agreements


• Previews and evaluates hardware and software


• Effectively uses new and existing equipment and software


• Maintains ability to read blueprints and schematic diagrams


• Maintains documentation as assigned by the supervisor


• Remains current and maintains certifications necessary for the completion of job-related needs


• Perform other duties as assigned by the Director of Technology