Bldg Tech Support GR 5-12

Bentonville Schools; Bentonville (AR); On-site; USD 42,000 - 68,000; Full time

Job summary

Bentonville Schools is seeking a Building Tech Support professional to install, maintain, troubleshoot, and repair district hardware and software systems. You will support staff and students with configuration, daily operations, and issue resolution.

The role emphasizes hands-on hardware/software support, remote assistance, and collaboration within a school tech team to ensure reliable technology for classrooms and offices.

Qualifications

• High School diploma or equivalent.
• Industry certifications preferred (CompTIA, Microsoft, HP, Dell, Cisco).
• Valid driver's license or own transportation.
• Experience installing, configuring, and troubleshooting PC, laptop, and mobile hardware/software.

Responsibilities

• Assist district staff and students with installation, configuration and ongoing usability of hardware and software.
• Offer daily operations and systems support to staff and students.
• Verify functionality of hardware and software components.
• Troubleshoot hardware and software issues in person, remotely and via phone.
• Assist staff and students with hardware/software problems and answer their questions.
• Track inventory and work progress in district helpdesk/asset management software.

Skills

Excellent interpersonal skills

Patience and a genuine interest in "to

Education

High School diploma

Industry certifications (CompTIA, Microsoft, HP, Dell, Cisco)

Tools

Windows

Helpdesk software

Asset management software

Job description

Position Purpose

Under the general supervision of the Director of Technology, to install, maintain, troubleshoot and repair all assigned district hardware/software systems.

Building Tech Support GR 5-12

Position Purpose

Under the general supervision of the Director of Technology, to install, maintain, troubleshoot and repair all assigned district hardware/software systems.

Essential Performance Responsibilities

• Assist district staff and students with installation, configuration and ongoing usability of hardware and software
• Offer daily operations and systems support to staff and students
• Verify functionality of hardware and software components
• Troubleshoot hardware and software issues in person, remotely and via phone
• Assist staff and students with hardware/software problems and answer their questions
• Track inventory and work progress in district helpdesk/asset management software

Additional Duties

Performs other related tasks as assigned.

Equipment

Uses personal computers, scanners, printers and related equipment.

Travel Requirements

Travel to school district locations to repair hardware, install software and assist end users.

Knowledge, Skills And Abilities

• Excellent interpersonal skills
• Patience and a genuine interest in helping people
• Ability to excel as part of a team
• Interest and passion for technology
• Possession of excellent oral and written communication skills
• Experience with PC, laptop, and/or tablet computer hardware
• Experience with installing, configuring, and troubleshooting Windows

Physical and Mental Demands, Work Hazards

Works in standard office and school building environments.

Qualifications Profile

Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to:

• High School diploma.
• Industry certifications preferred (CompTIA, Microsoft, HP, Dell, Cisco)
• Motor Vehicle Operator's License or ability to provide own transportation.
• Verified successful experience installing, configuring, and troubleshooting PC, laptop, and mobile hardware/software.