IT Helpdesk Technician: Tier 1 Support & Hardware Prep

Hornblower; Chicago (IL); On-site; USD 42,000 - 54,000; Full time

Job summary

Hornblower Group seeks a Tier 1 IT Helpdesk Support Technician to be the first point of contact for employee IT needs. You will answer calls, log tickets, and resolve basic software/hardware issues while preparing devices for new hires and tracking gear.

The role involves imaging, configuring laptops/desktops, shipping/receiving equipment, and maintaining inventory records for remote workers. A high school diploma is required; IT certs are a plus.

Qualifications

• Experience in IT support or helpdesk roles (1–2 years).
• Basic knowledge of Windows and macOS.
• Strong communication skills and ability to lift up to 50 lbs.

Responsibilities

• First point of contact for IT issues.
• Prepares and configures new computer hardware.
• Manages inventory and equipment shipping.
• Technical Support: Answer calls, log IT tickets, and resolve basic software/hardware problems.
• Hardware Provisioning: Image, configure, and set up laptops, desktops, and mobile devices for new hires.
• Shipping and Receiving: Pack, ship, and track equipment to remote users, and log returned hardware.
• Inventory Management: Keep accurate stock records for spare parts, computers, and accessories.

Skills

Customer service

Communication skills

Hardware troubleshooting

Education

High school diploma

IT certifications a plus

Tools

Windows

macOS

Imaging laptops

Shipping & receiving equipment

Job description

Hornblower Group seeks a Tier 1 IT Helpdesk Support Technician to be the first point of contact for employee IT needs. You will answer calls, log tickets, and resolve basic software/hardware issues while preparing devices for new hires and tracking gear.

The role involves imaging, configuring laptops/desktops, shipping/receiving equipment, and maintaining inventory records for remote workers. A high school diploma is required; IT certs are a plus.