IT Helpdesk Technician – Tier I Support & Troubleshooting

City Electrical Factors; Dallas (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) match

Telehealth

Disability Insurance

Life Insurance

Paid Time Off

Paid Holidays

Pregnancy/Parental/Adoption Leave

Employee Discount

Training Programs

Internal growth opportunities

Job summary

City Electric Supply is seeking a Help Desk Support Technician to serve as the first point of contact for internal employees nationwide, handling Tier I hardware and third‑party software issues. You will gather information, diagnose root causes, and resolve common problems at the first level of contact.

The role emphasizes strong customer service, clear communication, and collaboration with the Service Desk Team. Onsite opportunities may be available as part of a growing, nationwide company.

Qualifications

• 1 year of experience in IT Helpdesk support or similar role is highly preferred.
• Experience managing IT ticketing through a ticketing system is preferred.
• Working knowledge of MS Office Word and Excel.

Responsibilities

• Take preliminary calls from users and create tickets.
• Gather information to determine the problem and reproduce it.
• Troubleshoot issues and identify patterns.
• Document steps and escalate to Level 2 when needed.
• Follow up until resolution and guide users through solutions.

Skills

Interpersonal skills

Phone etiquette

Multi-tasking

Team player

Education

IT Helpdesk experience

Tools

Ticketing system

Job description

City Electric Supply is seeking a Help Desk Support Technician to serve as the first point of contact for internal employees nationwide, handling Tier I hardware and third‑party software issues. You will gather information, diagnose root causes, and resolve common problems at the first level of contact.

The role emphasizes strong customer service, clear communication, and collaboration with the Service Desk Team. Onsite opportunities may be available as part of a growing, nationwide company.