Help Desk Representative

CornerStone Technology Talent Services; Richardson (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

A technology talent services firm in Richardson, Texas, is seeking a Tier 1 support technician. You will be the first point of contact for troubleshooting a variety of hardware, software, and system questions. The role includes providing support via phone, email, and ticketing system, as well as documenting incidents and collaborating on complex issues. Ideal candidates have 3+ years in IT support and strong troubleshooting skills. This position offers the opportunity to learn quickly and make an immediate impact.

Qualifications

• Three or more years of experience in IT support, call centers, network operations, or software support.
• Experience working with servers, preferably Windows.
• Professional IT certifications are a plus and may substitute for experience.

Responsibilities

• Provide first-level technical support via phone, email, and ticketing system.
• Troubleshoot user issues related to desktops, software applications, authentication, and connectivity.
• Assist with basic server-related tasks, system updates, and account provisioning.

Skills

Technical support

Troubleshooting skills

Independent work

Tools

Windows Server

Job description

In this Tier 1 support position, you’ll be the first point of contact for technical issues, troubleshooting a variety of hardware, software, and system questions. You’ll assist internal users, document and resolve tickets, and elevate more complex issues when needed. Because the IT team is small, you’ll have the chance to learn quickly, take ownership, and make an immediate impact.

What You’ll Do

• Provide first-level technical support via phone, email, and ticketing system
• Troubleshoot user issues related to desktops, software applications, authentication, and connectivity
• Assist with basic server-related tasks, system updates, and account provisioning
• Document incidents, resolutions, and recurring trends
• Collaborate with senior team members to elevate and resolve complex problems
• Deliver a positive support experience through clear communication and follow‑through

What We’re Looking For

• Three or more years of experience in IT support, call centers, network operations, or software support
• Experience working with servers (Windows preferred)
• Strong troubleshooting skills and the ability to work independently
• Professional IT certifications are a plus and may substitute for experience