IT Help Desk Technician

Obst vom Bodensee Vertriebsgesellschaft; Denver (CO); On-site; USD 42,000 - 64,000; Full time

Job summary

Obst vom Bodensee Vertriebsgesellschaft is seeking a motivated individual to join our team in a technical support capacity, providing essential assistance to our users and ensuring IT-related issues are resolved promptly.

You will handle first-line support for hardware and software, diagnose problems via phone, email, and in-person, and document resolutions in our ticketing system while collaborating with IT teammates to enhance system performance.

Qualifications

• Minimum experience in a technical support role or similar.
• Strong understanding of computer systems and mobile devices.
• Excellent problem-solving and under pressure performance.
• Effective communication with a customer-focused mindset.
• Knowledge of networking principles and IT security practices.

Responsibilities

• Provide first-line hardware and software support.
• Diagnose and troubleshoot via phone, email, and in-person.
• Assist users with software applications and network connectivity.
• Document issues and resolutions in the ticketing system.
• Collaborate with IT team to enhance system performance.

Skills

Technical support experience

Problem solving

Customer-oriented communication

Networking knowledge

IT security practices

Windows/Active Directory familiarity

Ticketing systems

Education

CompTIA A+ / Network+ / MCPro certifications

Tools

Remote support tools

Job description

Overview

We are seeking a motivated individual to join our team in a technical support capacity. The successful candidate will provide essential assistance to our users, ensuring that all IT-related issues are resolved promptly and effectively.

Key Responsibilities

• Provide first-line support for hardware and software issues.
• Diagnose and troubleshoot technical problems via phone, email, and in-person.
• Assist users with software applications and network connectivity.
• Document issues and resolutions in the IT support ticketing system.
• Collaborate with IT team members to enhance system performance.

Requirements

• Proven experience in a technical support role or similar.
• Strong understanding of computer systems, mobile devices, and other technologies.
• Excellent problem-solving skills and ability to work under pressure.
• Effective communication skills and a customer-oriented mindset.
• Knowledge of networking principles and IT security practices.
• Nice to haveRelevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional.
• Experience with ticketing systems and remote support tools.
• Familiarity with Active Directory and Windows Server environments.