Tech Helpdesk Technician: Fast IT Support & Deployments

iMatch Technical Services; Seattle (WA); On-site; USD 55,000 - 75,000; Full time

Job summary

iMatch Technical Services is seeking a Technology Helpdesk Technician to join the Technology division. The role involves supporting over 100 applications, deploying systems, and resolving tier-1+ tickets.

The candidate should have a high school diploma or equivalent, A+ certification, and strong knowledge of Windows OS and Microsoft Office. Experience with deployment services and networking is preferred.

Qualifications

• High school education or equivalent or equivalent work experience.
• A+ certification or equivalent.
• Experience troubleshooting and repairing PCs, tablets, peripherals and laptops.
• Advanced knowledge of Microsoft Operating Systems.
• Advanced knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Ability to use basic networking troubleshooting tools (ping, tracert, nslookup).
• Two years technical support experience preferred.
• Familiarity with Server Administration and Networking preferred.
• Working knowledge of Windows Deployment Services.

Responsibilities

• Technical Support: Develops and maintains systems for software/hardware deployment and processes for the Technology Helpdesk and IT Infrastructure teams.
• Responds to tier 1 or higher tickets efficiently and updates management on resolutions.
• Provides support and assistance to employees.
• Performs the duties of a Technology Helpdesk Technician.
• Supports over 100 enterprise and client applications.
• Collaborates to fulfill day-to-day work orders and builds a cohesive team environment.
• Works with the Technology Manager and other departments.

Skills

Technical troubleshooting

Customer support

Team collaboration

Education

High school diploma or equivalent

Tools

Windows Deployment Services

Windows Software Update Services

Job description

iMatch Technical Services is seeking a Technology Helpdesk Technician to join the Technology division. The role involves supporting over 100 applications, deploying systems, and resolving tier-1+ tickets.

The candidate should have a high school diploma or equivalent, A+ certification, and strong knowledge of Windows OS and Microsoft Office. Experience with deployment services and networking is preferred.