IT Help Desk Technician: Fast, Friendly Desktop Support

Elite-Recruiting-

Casper (WY)

On-site

USD 42,000 - 62,000

Full time

14 days+

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Job summary

Elite-Recruiting- seeks an IT Help Desk Technician to provide first-level support for hardware, software, and network issues across multiple facilities. You will troubleshoot problems, resolve requests, and maintain assets while delivering strong customer service.

Responsibilities include remote and in-person assistance, documenting tickets, supporting Windows and Office, and escalating complex issues. A high school diploma is required; IT degree or certifications are a plus, with local travel

Qualifications

Provide first-level technical support via phone, email and in-person.
Troubleshoot hardware, software, printer and network issues.
Maintain IT assets and documentation.
Assist users with Microsoft Office and email.
Create and manage support tickets in the ticketing system.

Responsibilities

Provide first-level technical support via phone, email, remote support, and in-person assistance.
Diagnose and resolve hardware, software, printer, and network connectivity issues.
Install, configure, and maintain desktops, laptops, peripherals, and business apps.
Use remote tools to resolve user issues.
Document tickets and update knowledge base articles.