IT Help Desk Specialist – Windows & Office Support

Elite-Recruiting-

Hardin (MT)

On-site

USD 42,000 - 65,000

Full time

14 days+

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Job summary

IT Help Desk Technician role providing first-level technical support for hardware, software, and network-related issues. Responsible for troubleshooting, resolving requests, maintaining IT assets, and delivering strong customer service.

The position requires support across Windows, macOS, and basic Linux environments, with experience in ticketing systems and remote support tools. Occasional travel to multiple facilities may be needed.

Qualifications

High school diploma or equivalent required.
Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred.

Responsibilities

Provide first-level technical support via phone, email, remote support, and in-person assistance.
Diagnose and resolve hardware, software, printer, and network connectivity issues.
Install, configure, and maintain desktop computers, laptops, peripherals, and business applications.
Utilize remote support tools such as TeamViewer, AnyDesk, or Remote Desktop to resolve user issues.
Create, prioritize, update, and close support tickets within the organization's ticketing system.
Maintain accurate documentation, knowledge base articles, and IT asset inventories.
Assist users with Microsoft Office, email, web browsers, mobile devices, and common business applications.
Provide end-user training on software, security awareness, and IT best practices.
Escalate complex technical issues to senior IT staff when appropriate.
Maintain a high level of customer service while meeting established service level expectations.
Perform other duties as assigned.