IT Helpdesk Technician: Fast-Paced Support & Networking

Trailboss Enterprises Inc; Harlingen (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Trailboss Enterprises Inc in Harlingen, Texas, is seeking an IT Helpdesk Technician to deliver technical support for software, hardware, and applications. You will install, configure, and maintain computer systems, networks, printers, and scanners, and respond to service requests.

The role requires 2+ years in IT helpdesk, strong problem-solving and time-management skills, and the ability to work under deadlines. Travel of up to 30% is required; Equal Opportunity Employer.

Qualifications

• 2+ years in IT helpdesk or related support role.
• Strong problem-solving and communication skills.
• Ability to handle multiple tasks under deadlines.
• Willingness to travel up to 30%.

Responsibilities

• Install and configure computer hardware, software, systems, networks, printers and scanners.
• Monitor and maintain computer systems, applications and networks.
• Manage IT assets and inventory.
• Repair and replace equipment as necessary.
• Respond to service issues and requests in a timely manner.
• Provide technical support across the company (in person or over the phone).
• Resolve username/password difficulties and manage end-user accounts.
• Navigate users through various apps and troubleshoot data backup issues.
• Test and verify proper hardware/software configuration and setup.
• Diagnose and resolve issues including internet, email, and application downloads.

Skills

IT Helpdesk Support

Problem-Solving

Time Management

Tools

Active Directory

Group Policy

RingCentral

MS Exchange/Outlook

SharePoint

Azure

Job description

Trailboss Enterprises Inc in Harlingen, Texas, is seeking an IT Helpdesk Technician to deliver technical support for software, hardware, and applications. You will install, configure, and maintain computer systems, networks, printers, and scanners, and respond to service requests.

The role requires 2+ years in IT helpdesk, strong problem-solving and time-management skills, and the ability to work under deadlines. Travel of up to 30% is required; Equal Opportunity Employer.