IT Helpdesk Technician

Trailboss Enterprises Inc; Harlingen (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Trailboss Enterprises Inc in Harlingen, Texas, is seeking an IT Helpdesk Technician to deliver technical support for software, hardware, and applications. You will install, configure, and maintain computer systems, networks, printers, and scanners, and respond to service requests.

The role requires 2+ years in IT helpdesk, strong problem-solving and time-management skills, and the ability to work under deadlines. Travel of up to 30% is required; Equal Opportunity Employer.

Qualifications

• 2+ years in IT helpdesk or related support role.
• Strong problem-solving and communication skills.
• Ability to handle multiple tasks under deadlines.
• Willingness to travel up to 30%.

Responsibilities

• Install and configure computer hardware, software, systems, networks, printers and scanners.
• Monitor and maintain computer systems, applications and networks.
• Manage IT assets and inventory.
• Repair and replace equipment as necessary.
• Respond to service issues and requests in a timely manner.
• Provide technical support across the company (in person or over the phone).
• Resolve username/password difficulties and manage end-user accounts.
• Navigate users through various apps and troubleshoot data backup issues.
• Test and verify proper hardware/software configuration and setup.
• Diagnose and resolve issues including internet, email, and application downloads.

Skills

IT Helpdesk Support

Problem-Solving

Time Management

Tools

Active Directory

Group Policy

RingCentral

MS Exchange/Outlook

SharePoint

Azure

Job description

IT Helpdesk Technician - (A000-26-294-001.1)

Job Title

IT Helpdesk Technician

Location

# of Hires Needed

1

Job Type

Full-time

Job Description

Provides technical support-services related to software, hardware, and applications.

Duties and Responsibilities:

• Installing and configuring computer hardware, software, systems, networks, printers and scanners
• Monitoring and maintaining computer systems, applications and networks
• Monitoring and maintaining IT Assets – Inventory
• Repairing and replacing equipment as necessary
• Responding in a timely manner to service issues and requests
• Providing technical support across the company (this may be in person or over the phone)
• Resolving username and password difficulties
• Setting up, modifying, disabling accounts for end-users
• Navigating customers through various apps
• Data back‑up, sharing & synchronization troubleshooting
• Verifying proper hardware and software configuration and set up
• Diagnosing and resolving issues including internet connectivity, email, application downloads, and more
• Testing new technology

Qualifications and Knowledge of:

• PC operations and associated peripheral equipment
• LANs, WANs, WLAN, routers, firewall, switches, and servers
• Applications: MS Exchange/Outlook 2012, SharePoint 2010, all version of Microsoft Office – Azure
• Support Technologies: Active Directory, Group Policy
• VoIP using Ring Central phone systems.
• Perform other duties as directed by the Director of IT

Job Requirements

Desired Skills and Experience:

• 2+ years IT Helpdesk Support
• A technical, logical thought process
• Problem-solving skills
• An ability to stick to strict deadlines
• An ability to prioritize

Travel Required: 30%

We are an Equal Opportunity Employer M/F/Disability/Veteran.