IT Support Specialist (Help Desk)

FRONTIER DODGE; Amarillo (TX); Presencial; USD 40.000 - 50.000; Jornada completa

Descripción de la vacante

Frontier Dodge in Amarillo, TX is seeking an entry-level Help Desk Technician to support employees with hardware, software, and network issues. The role emphasizes clear communication and customer service as you troubleshoot over phone, email, and ticketing systems.

You will set up computers, user accounts, and equipment, document steps taken, and escalate complex problems to senior IT staff while following security best practices. Some travel may be required within the workplace.

Formación

• High school diploma or equivalent; technical training or certification is a plus.
• Strong communication, troubleshooting, and customer service skills.
• Basic knowledge of computer hardware, software, operating systems, and networks.
• Ability to manage multiple requests and prioritize tasks effectively.
• Previous help desk or technical support experience is preferred.

Responsabilidades

• Respond to help desk requests by phone, email, or ticketing system.
• Diagnose and resolve basic computer, software, printer, and network problems.
• Set up and maintain computers, user accounts, and other technology equipment.
• Document issues, solutions, and support activities.
• Escalate complex problems to senior IT staff when necessary.
• Provide users with basic guidance on systems and security best practices.

Conocimientos

Customer service

Troubleshooting

Communication

Prioritization

Time management

Teamwork

Educación

High school diploma

Technical training

Descripción del empleo

Frontier Dodge in Amarillo, TX is seeking an entry-level Help Desk Technician to support employees with hardware, software, and network issues. The role emphasizes clear communication and customer service as you troubleshoot over phone, email, and ticketing systems.

You will set up computers, user accounts, and equipment, document steps taken, and escalate complex problems to senior IT staff while following security best practices. Some travel may be required within the workplace.