Help Desk Technician I — IT Support

Garver Engineering; Harlingen (TX); On-site; USD 35,000 - 52,000; Full time

Job summary

Garver Engineering is seeking a Help Desk Technician I in Harlingen, TX. You will identify, escalate, and resolve IT issues while installing software and drivers on workstations and networks.

The role includes troubleshooting software, hardware, and networking, monitoring systems, and contributing to cross-team projects. Ideal candidates have 1–3 years of help desk experience, a High School Diploma or equivalent, and familiarity with MS Office/Teams.

Qualifications

• 1-3 years of professional help desk or related experience.
• High School Diploma or equivalent.
• Ability to multi-task in a fast-paced environment.
• Experience with Microsoft Office and Teams applications.
• Ability to work well with end-users.
• Ability to lift 40 lbs.
• Ability to collaborate and work well with team members.
• Customer service oriented.
• Ability to travel to other Garver offices as needed.

Responsibilities

• Identify, manage, escalate, and resolve basic technical issues.
• Install and configure software and drivers for workstations and networks.
• Troubleshoot software, hardware, and networking issues.
• Monitor systems and take corrective actions; participate or lead projects.
• Travel to other Garver offices as necessary.

Skills

Customer service

Multi-tasking

End-user support

Team collaboration

Physical ability

Willingness to travel

Education

High School Diploma or equivalent

A+ certification

Network+ certification

Tools

Microsoft Office

Microsoft Teams

Active Directory

Office 365

Networking hardware (switches/routers)

LAN/WAN/Wireless

Job description

Garver Engineering is seeking a Help Desk Technician I in Harlingen, TX. You will identify, escalate, and resolve IT issues while installing software and drivers on workstations and networks.

The role includes troubleshooting software, hardware, and networking, monitoring systems, and contributing to cross-team projects. Ideal candidates have 1–3 years of help desk experience, a High School Diploma or equivalent, and familiarity with MS Office/Teams.