Help Desk Technician I – IT Support & Cross-Training

Garver, LLC; Harlingen (TX); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Wellness program

Competitive salary packages

Job summary

Garver's Information Technology department seeks a Help Desk Technician I in Harlingen, TX. The role involves identifying, managing, escalating, and resolving technical issues, plus installing software and drivers for workstations and networks.

You will troubleshoot software, hardware, and networking problems and monitor systems for proactive fixes. The position supports end-users, collaborates with IT teams, and may require travel to other Garver offices.

Qualifications

• 1-3 years of professional help desk or related experience.
• High School Diploma or equivalent.
• Ability to multi-task in a fast-paced environment.
• Experience with Microsoft Office and Teams applications.
• Ability to work well with end-users.
• Ability to lift 40 lbs.
• Ability to collaborate and work well with team members.
• Customer service oriented.
• Ability to travel to other Garver offices as needed.

Responsibilities

• Identify, manage, escalate, and resolve technical issues.
• Install and configure software and drivers for workstations and networks.
• Troubleshoot software, hardware, and networking problems.
• Monitor systems and take corrective action.
• Participate or lead IT projects and cross-train with other teams.

Skills

Customer service oriented

Multi-tasking

End-user support

Team collaboration

Travel to other Garver offices

Lift 40 lbs

Education

High School Diploma or equivalent

Tools

Microsoft Office 365

Active Directory

Microsoft Teams

Job description

Careers

Helpdesk TechnicianI

Harlingen, Texas

Garver's Information Technology department is hiring aHelp Desk Technician Iin Harlingen, TX.Typical responsibilities include identifying, manage, escalate, and resolve technical issues. Install and configure software, print drivers, utilities, etc. to be utilized on workstations and computer networks. Troubleshoot all information technology issues, including software, hardware, and networking. Monitor installed systems, identify problems, and take corrective action.Participating or leading projects and cross training with other IT Teams. This individual may also assist and travel to other Garver offices as necessary. Key Responsibilities:

• Support for basic customer issues such as solving end user software, hardware, and other desktop problems.
• Working help desk tickets.
• Equipment shipping, receiving and inventory management.

Educational / Professional Experience & Abilities

• 1-3 years of professional help desk or related experience
• High School Diploma or equivalent
• Ability to multi-task in an efficient manner in a fast-paced environment.
• Experience with Microsoft Office and Teams applications
• Ability to work well with end-users.
• Ability to lift 40 lbs.
• Ability to collaborate and work well with team members.
• Customer service oriented
• Ability to travel to other Garver offices as needed.

Preferred Skills

• 3+ years of networking experience (LAN, WAN, Wireless)
• 3+ years working with network switches and routers
• Microsoft Active Directory experience
• Microsoft Office 365 support experience
• A+ certified
• Network+ certified
• Microsoft Teams VoIP and app support

Grow With Us Garver offers its employees programs such as company-paid professional memberships, company support for industry licenses and continuing education opportunities that foster a progressive atmosphere. Garver provides the tools, resources, and environment to develop leaders, stimulate ideas, and accomplish projects. By offering highly competitive salary packages, attractive benefits, and a comprehensive wellness program; Garver walks the talk when it comes to work-life balance. Founded in 1919, Garver is an employee-owned engineering, planning, and environmental services firm focused on aviation, transportation, buildings, federal, water and wastewater services; surveying; advisory services; and construction engineering and inspection. In the top 100 of Engineering News-Record’s Top 500 Design Firms list, with more than 1,400 employees, Garver provides an exceptional level of client service that reflects our people-first culture, which has achieved Zweig Group Best Firm to Work For Legacy Status. Learn how Garver invests in people and places they call home at GarverUSA.com . Garver is committed to providing equal employment opportunities to all applicants and employees. Our employment practices are based upon an individual's capabilities and qualifications without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other category protected by law. #LI-CS1

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