Help Desk Technician - Fast IT Support

Quincy Management, Inc.; Corpus Christi (TX); On-site; USD 40,000 - 52,000; Full time

Job summary

Quincy Management, Inc. is seeking a dependable Help Desk Technician to provide technical support to employees and maintain reliable IT systems in Corpus Christi, TX.

You will troubleshoot hardware, software, and network issues, set up devices, and assist with business applications while maintaining thorough documentation and user-focused service.

The role requires clear communication, strong problem-solving, and the ability to manage multiple requests with accuracy and professionalism.

Qualifications

• Experience providing technical support or help desk assistance.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to explain technical issues to non-technical users.
• Strong organizational skills and attention to detail.

Responsibilities

• Provide technical support to employees by phone, email, and in person.
• Troubleshoot hardware, software, and system issues and work toward timely resolutions.
• Set up, configure, and maintain computers, laptops, printers, and other peripheral devices.
• Assist employees with company software systems and business applications.
• Maintain documentation for IT systems, procedures, and troubleshooting processes.
• Assist with the setup, monitoring, and maintenance of network components and equipment.
• Coordinate with vendors and external support providers when necessary.
• Assist with software updates, patches, and system configurations.
• Maintain accurate records of service requests and resolutions.
• Perform other related duties as assigned.

Skills

Help desk experience

Troubleshooting

Communication skills

Hardware/OS knowledge

Microsoft Office

Organizational skills

Multitasking

Team collaboration

Education

Associate degree or IT cert

Job description

Quincy Management, Inc. is seeking a dependable Help Desk Technician to provide technical support to employees and maintain reliable IT systems in Corpus Christi, TX.

You will troubleshoot hardware, software, and network issues, set up devices, and assist with business applications while maintaining thorough documentation and user-focused service.

The role requires clear communication, strong problem-solving, and the ability to manage multiple requests with accuracy and professionalism.