IT Support Technician I - Entry-Level Troubleshooter

Trailboss Enterprises Inc; El Paso (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Trailboss Enterprises Inc is seeking an IT Computer Operator I to perform routine troubleshooting, monitor performance, and support daily IT activities. The role ensures computers, wireless devices, and peripherals operate smoothly and tickets are escalated as needed.

Essential duties include assisting end users, installing hardware, supporting LAN/WAN tasks, and coordinating with external vendors. Strong English communication and basic IT knowledge are required.

Qualifications

• High school diploma required.
• 2 years equivalent IT experience required.
• Coursework or certification in IT, Computer Science, or related fields preferred.

Responsibilities

• Assist and resolve end-user issues involving desktops, laptops, and wireless devices.
• Provide general IT assistance to all end users.
• Assist in installing hardware and connectivity devices following established procedures and security requirements.
• Support senior IT staff with LAN/WAN tasks, including routers, switches, and wire-closet equipment.
• Perform initial troubleshooting to determine the cause of technical issues.
• Troubleshoot and maintain vehicle IT equipment (e.g., NVRs, data devices, cameras, GPS units).
• Help coordinate with external vendors for service, repairs, and equipment support.
• Participate in IT projects, deployments, and implementation activities as assigned.
• Document work performed, including ticket updates, resolutions, and escalations.

Education

High school diploma

IT coursework/cert preferred

Job description

Trailboss Enterprises Inc is seeking an IT Computer Operator I to perform routine troubleshooting, monitor performance, and support daily IT activities. The role ensures computers, wireless devices, and peripherals operate smoothly and tickets are escalated as needed.

Essential duties include assisting end users, installing hardware, supporting LAN/WAN tasks, and coordinating with external vendors. Strong English communication and basic IT knowledge are required.