Help Desk Technician I: IT Support & Networking

Garver; Harlingen (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Garver's Information Technology department is seeking a Help Desk Technician I in Harlingen, Texas. The role involves identifying, managing, escalating, and resolving technical issues, plus installing software on workstations and networks.

You will troubleshoot software, hardware, and networking problems, monitor systems, and participate in cross-team projects. Travel to other Garver offices may be required.

Qualifications

• 1-3 years of professional help desk or related experience.
• High School Diploma or equivalent.
• Ability to multi-task in an efficient manner in a fast-paced environment.
• Experience with Microsoft Office and Teams applications.
• Ability to work well with end-users.
• Ability to lift 40 lbs.
• Ability to collaborate and work well with team members.
• Customer service oriented
• Ability to travel to other Garver offices as needed.

Responsibilities

• Identify, manage, escalation, and resolve technical issues.
• Install and configure software, print drivers, utilities, etc. to be utilized on workstations and computer networks.
• Troubleshoot all information technology issues, including software, hardware, and networking.
• Monitor installed systems, identify problems, and take corrective action.
• Participate or lead projects and cross training with other IT Teams.
• Assist and travel to other Garver offices as necessary.
• Support for basic customer issues such as solving end user software, hardware, and other desktop problems.
• Working help desk tickets.
• Equipment shipping, receiving and inventory management.

Skills

Help desk experience

Customer service

Multitasking

Microsoft Office & Teams

Travel to other Garver offices

Education

High School Diploma or equivalent

Tools

Active Directory

Office 365

Windows OS

Job description

Garver's Information Technology department is seeking a Help Desk Technician I in Harlingen, Texas. The role involves identifying, managing, escalating, and resolving technical issues, plus installing software on workstations and networks.

You will troubleshoot software, hardware, and networking problems, monitor systems, and participate in cross-team projects. Travel to other Garver offices may be required.