IT Helpdesk Support Tier 1.5 - MSP

Bowman Williams; Des Plaines (IL); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

401k with company match

Paid Time Off (PTO)

Job summary

A managed service provider in Des Plaines, Illinois, is seeking an IT Helpdesk Support Tier 1.5 specialist. This position is designed for candidates eager to move from Tier 1 to Tier 2 responsibilities. Applicants should have over one year of experience in a Managed Service Provider environment and possess exceptional customer service skills. The role offers opportunities for growth and collaboration with senior engineers, along with a competitive salary package.

Qualifications

• 1+ years experience handling Tier 1 tickets.
• 1+ years experience working for a Managed Service Provider.
• Exceptional customer service and troubleshooting skills.

Responsibilities

• Work closely with senior engineers.
• Handle Tier 1 support tickets.
• Advance to Tier 2 responsibilities.

Skills

Windows Server

Office 365

Azure

Customer service

Troubleshooting

Tools

ConnectWise

Job description

Compensation

Base pay range: $50,000.00/yr - $60,000.00/yr

This range is provided by Bowman Williams. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Overview

Join our established Managed Service Provider, serving the greater Chicago area with innovative IT solutions for the past 15 years. We value collaboration, meaningful relationships, and tailored IT solutions. Our offerings include Managed Services, Professional Services, Cloud Solutions, and Cyber Security.

Position

IT Helpdesk Support Tier 1.5

This role is ideal for someone who has excelled in handling Tier 1 tickets and is eager to advance to Tier 2 responsibilities. As a Tier 1.5 Helpdesk Support specialist, you will have the chance to work closely with senior engineers, enhance your skills, and grow within our company.

Required Experience

• 1+ years experience with Windows Server, Office 365, and Azure
• MUST HAVE 1+ YEARS EXPERIENCE WORKING FOR A MANAGED SERVICE PROVIDER
• 1+ years experience administering Active Directory and managing Group Policies
• Exceptional customer service and troubleshooting skills
• 1+ years experience with ConnectWise (preferred)
• Salary $50,000-$60,000
• 401k+ company match
• PTO

Seniority level

Associate

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting

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