Help Desk Technician (Tier 1.5) – MSP

Bowman Williams; Burleson (TX); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Flexible schedule

Health insurance

Support for certifications

Collaborative culture

Job summary

A leading Managed Services Provider in Burleson, Texas, is seeking a Help Desk Technician (Tier 1.5). In this role, you will provide technical support, troubleshoot issues, and assist with projects related to networking and security. Ideal for candidates with a foundation in IT who are eager to learn and grow. Competitive pay, health insurance, and ongoing training are offered.

Qualifications

• 1–2 years of experience in an MSP or multi-client IT support environment.
• Working knowledge of Windows 10/11, Microsoft 365, and Active Directory.
• Basic understanding of networking fundamentals (DNS, DHCP, VLANs, VPNs).

Responsibilities

• Provide remote and onsite support for desktops, laptops, printers, and network connectivity.
• Troubleshoot and resolve issues related to Windows OS, Microsoft 365, and Active Directory.
• Assist with firewall, switch, and VPN configurations under senior engineer guidance.

Skills

Troubleshooting

Communication

Documentation

Eagerness to learn

Tools

Windows 10/11

Microsoft 365

Active Directory

Networking fundamentals

RMM tools (Datto, NinjaOne)

Job description

This range is provided by Bowman Williams. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base Pay Range

$50,000.00/yr - $60,000.00/yr

Direct message the job poster from Bowman Williams.

Senior Business Operations Manager & Cloud Recruiter at Bowman Williams

We’re a Texas-based Managed Services and Cybersecurity Provider supporting clients in manufacturing, aerospace, defense, and other high-security industries. For over 20 years, we’ve helped businesses strengthen their infrastructure and meet demanding security standards through smart, reliable IT solutions.

Help Desk Technician (Tier 1.5)

We’re looking for a Help Desk Technician (Tier 1.5) to join our team. You’ll support end users, troubleshoot technical issues, and assist with projects related to networking, servers, and security systems. This is a great opportunity for someone with a foundation in IT who’s looking to deepen their skills in an MSP environment that values training, precision, and growth.

What You’ll Do

• Provide remote and onsite support for desktops, laptops, printers, and network connectivity
• Troubleshoot and resolve issues related to Windows OS, Microsoft 365, and Active Directory
• Assist with firewall, switch, and VPN configurations under senior engineer guidance
• Help with onboarding new users, setting up devices, and managing security tools
• Maintain accurate ticketing and documentation within Autotask PSA and IT Glue
• Participate in small projects, including network upgrades, server installs, and cloud migrations
• Escalate complex issues to Tier 2/3 engineers while learning from hands‑on collaboration

What You Bring

• 1–2 years of experience in an MSP or multi‑client IT support environment
• Working knowledge of Windows 10/11, Microsoft 365, and Active Directory
• Basic understanding of networking fundamentals (DNS, DHCP, VLANs, VPNs)
• Familiarity with firewalls, RMM tools (Datto, NinjaOne), or similar platforms
• Excellent troubleshooting, communication, and documentation skills
• Eagerness to learn and grow into higher‑level technical or project‑based roles

Why You’ll Love Working Here

• Competitive pay and flexible schedule
• Health insurance and paid time off
• Travel reimbursement for client work
• Support for certifications and ongoing training
• A collaborative, security‑minded MSP culture that rewards growth and initiative

Seniority Level

Associate

Employment Type

Full‑time

Job Function

Information Technology

Industries

IT Services and IT Consulting

Benefits

Medical insurance, 401(k), Vision insurance.

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