IT Support Specialist Tier 1.5 (MSP)

Bowman Williams; Des Plaines (IL); Hybrid; USD 50,000 - 60,000; Full time

Benefits offered by this job

Monthly Team Lunches

Hybrid work environment

Quarterly team building events

Full employer-paid healthcare

401k + company match

Certification reimbursement and paid training

Job summary

A Chicago based IT company is seeking a motivated IT Helpdesk Technician Tier 1.5 to join their team. This role involves interacting with customers, troubleshooting systems, and providing remote technical support. The ideal candidate has a strong background in Windows 10 and experience working for a Managed Service Provider. The company offers a hybrid work environment and various benefits including full employer-paid healthcare.

Qualifications

• 1+ years of experience working for a Managed Service Provider Required.

Responsibilities

• Interacting with customers and end-users.
• Troubleshooting issues on systems.
• Backend system administration.
• Providing general technical support remotely.

Skills

Computer Hardware; Software Troubleshooting

Strong background with Windows 10

Networking/troubleshooting knowledge

Knowledge of Windows and Servers, Active Directory, Exchange On-Prem or Office 365

Tools

MCSA

MCSE

CCNA

Job description

Overview

This range is provided by Bowman Williams. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$50,000.00/yr - $60,000.00/yr

We are a FUN Chicago based IT company that offers IT services and support for small to large size businesses. Our primary focus is providing innovative technology solutions and IT services to our clients. We are looking for a motivated IT Helpdesk Technician Tier 1.5 to join our team!

Responsibilities

• The hired IT Helpdesk Technician Tier 1.5 will be interacting with customers and end-users.
• Troubleshooting issues on systems.
• Backend system administration.
• Providing general technical support remotely.

Qualifications

• Computer Hardware; Software Troubleshooting
• Strong background with Windows 10
• Networking/troubleshooting knowledge
• Knowledge of Windows and Servers, Active Directory, Exchange On-Prem or Office 365
• 1+ years of experience working for a Managed Service Provider Required
• MCSA, MCSE, or CCNA preferred

Benefits

• Salary $50,000-$60,000
• Monthly Team Lunches
• Hybrid work environment
• An open work environment where your ideas matter
• Quarterly team building events
• Full employer-paid healthcare
• 401k + company match
• Certification reimbursement and paid training

Seniority level

• Associate

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting