IT Support Technician – MSP (Tier 1.5/Tier 2)

Bowman Williams; Torrance (CA); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with company match

Generous PTO and Paid Holidays

Certification and Conference Reimbursement

Frequent team outings and collaborative culture

Job summary

Bowman Williams is seeking a Level 2 IT Support Technician to provide dedicated onsite and remote support for a prominent client in Torrance, CA. This role involves troubleshooting various devices, managing user accounts, and ensuring smooth IT operations in a fast-paced environment. Ideal candidates have 1-5 years of IT support experience, particularly in a managed service provider (MSP) setting, and possess strong technical skills. Joining our team offers a collaborative culture, opportunities for professional growth, and competitive benefits including medical and vision insurance.

Qualifications

• 1-5 years of IT support experience, ideally in an MSP setting.
• Self-motivated, organized, and comfortable in fast-paced environments.

Responsibilities

• Provide remote and onsite support across multiple client environments.
• Troubleshoot desktops, laptops, mobile devices, and business apps.
• Resolve tickets using RMM and PSA tools; document work clearly.
• Manage user accounts via Active Directory and Entra ID (Azure AD).
• Escalate complex issues to senior engineers or project teams.
• Communicate clearly with clients and manage expectations.

Skills

Troubleshooting

Client-first mindset

Proficiency with Windows Server

Basic networking

Tools

Active Directory

M365

RMM/PSA platforms

Job description

This range is provided by Bowman Williams. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$55,000.00/yr - $65,000.00/yr

Direct message the job poster from Bowman Williams

Senior Business Operations Manager & Cloud Recruiter at Bowman Williams

We are a fast-moving managed IT and cybersecurity provider supporting businesses with forward-thinking technology solutions. We partner with high-growth organizations—including a prominent defense technology client in Torrance, CA—to deliver hands-on IT support and enterprise-grade solutions tailored to today’s digital-first business needs.

We’re currently hiring a Level 2 IT Support Technician with a MSP background to provide dedicated, onsite technical support and build strong relationships with one of our key clients. You’ll work alongside a skilled and collaborative team that values initiative, clear communication, and continuous learning.

What You’ll Do:

• Provide remote and onsite support across multiple client environments

• Troubleshoot desktops, laptops, mobile devices, and business apps

• Resolve tickets using RMM and PSA tools; document work clearly

• Manage user accounts via Active Directory and Entra ID (Azure AD)

• Escalate complex issues to senior engineers or project teams

• Communicate clearly with clients and manage expectations

What You Bring:

• 1–5 years of IT support experience, ideally in an MSP setting

• Strong troubleshooting skills and a positive, client-first mindset

• Proficiency with Windows Server, AD, M365, basic networking

• Experience with RMM/PSA platforms (e.g., ConnectWise, Datto, Ninja)

• Familiarity with tools like Intune, Duo, Sophos, SentinelOne is a plus

• Self-motivated, organized, and comfortable in fast-paced environments

Why Join Us?

• Medical, Dental, and Vision Insurance
• 401(k) with company match
• Generous PTO and Paid Holidays
• Certification and Conference Reimbursement
• Frequent team outings and collaborative company culture
• Opportunity to work on diverse, fast-paced projects that accelerate your growth

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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