IT Helpdesk Specialist — Windows, Network & Mobility

Summit Line Construction; Phoenix (AZ); On-site; USD 52,000 - 75,000; Full time

Job summary

Summit Line Construction seeks an IT Support Specialist in Phoenix to provide tier 1 technical help for hardware, software, and connectivity issues. You will assist employees with Windows 11, Microsoft 365, and network-related problems, balancing speed and quality while multi-tasking.

The ideal candidate has 1–2 years in help desk roles, strong communication, and a customer-focused mindset. On-site position with occasional after-hours support and travel as needed.

Qualifications

• 1–2 years of experience in a help desk or technical support role
• Working knowledge of Windows operating systems, Microsoft 365, and common business applications
• Familiarity with Active Directory, ticketing systems, and remote support tools
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service skills
• Ability to prioritize and manage multiple requests in a fast-paced environment

Responsibilities

• Serves as the first point of contact for end users seeking technical support and resolves day-to-day issues
• Provide technical assistance for computer, software, network, printing, and mobile device issues in person, over the phone, or remotely
• Assist with orientation training in technology equipment and department-driven projects
• Assist with implementation of IT policies and procedures per corporate guidelines
• Participate in the IT department's operations and support connectivity of systems/networks
• Maintain inventory of technology hardware, software, and resources
• Troubleshoot all technology issues and log issues for repairs
• Prepare and install workstations, set up hardware and software, create network accounts
• Assist with enforcing security policies across technology

Skills

Windows

Microsoft 365

Active Directory

Ticketing systems

Remote support

Troubleshooting

Customer service

Education

High school diploma or equivalent

Associate degree or cert (A+, Network+)

Tools

Remote support tools

Job description

Summit Line Construction seeks an IT Support Specialist in Phoenix to provide tier 1 technical help for hardware, software, and connectivity issues. You will assist employees with Windows 11, Microsoft 365, and network-related problems, balancing speed and quality while multi-tasking.

The ideal candidate has 1–2 years in help desk roles, strong communication, and a customer-focused mindset. On-site position with occasional after-hours support and travel as needed.