IT Helpdesk Analyst - Fast-Paced Tech Support Pro

Summit Line Construction; Heber (UT); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid time off from Day 1

401k with immediate vesting

Medical plans

Dental & Vision plans

Life insurance

Short/long-term disability

Paid holidays

Pet insurance

Employee discounts

EAP & Wellness program

Identity Theft Protection

Job summary

Summit Line Construction is seeking an Information Technology Specialist to serve as the first point of contact for end users and to resolve day-to-day IT issues. This role supports Windows-based environments, Microsoft 365, AD, and remote tools while assisting with workstation setup and security policy enforcement.

You will help maintain inventory, provide user training, and participate in IT projects in a fast-paced, collaborative setting in Heber City, Utah.

Qualifications

• High school diploma or equivalent; associate degree or relevant certification preferred.
• 1–2 years of experience in a help desk or technical support role.
• Working knowledge of Windows operating systems, Microsoft 365, and common business applications.
• Familiarity with Active Directory, ticketing systems, and remote support tools.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to prioritize and manage multiple requests in a fast-paced environment.

Responsibilities

• Serves as the first point of contact for end users seeking technical support, resolving day-to-day issues and escalating complex problems as needed.
• Provide technical assistance and troubleshooting for users to resolve computer, software, network, printing, and mobile device related issues in person, over the telephone, or remotely with remote assist applications.
• Assist with individual and group orientation training in technology equipment, along with department driven projects and initiatives where applicable upon request.
• Assist with the implementation of I.T. policies and procedures for managing computer systems and operations based on corporate guidelines/control framework.
• Participate in the effective operations of the Information Technology (IT) Department.
• Provide technical support for connectivity of systems/network requirements, and other shared services.
• Maintain current and accurate inventory of technology hardware, software, and resources.
• Troubleshoot all technology issues. Maintain issue log and/or list of required repairs and maintenance procedures.
• Prepare and install workstations, connect, and set up hardware, load all required software, provide network accounts as required.
• Assist with monitoring and enforcement of security policies with all technology.

Skills

Troubleshooting

Customer service

Communication skills

Time management

Education

High school diploma or equivalent

Associate degree or relevant certification (A+, Network+)

Tools

Active Directory

Ticketing systems

Remote support tools

Microsoft 365

Windows OS

Job description

Summit Line Construction is seeking an Information Technology Specialist to serve as the first point of contact for end users and to resolve day-to-day IT issues. This role supports Windows-based environments, Microsoft 365, AD, and remote tools while assisting with workstation setup and security policy enforcement.

You will help maintain inventory, provide user training, and participate in IT projects in a fast-paced, collaborative setting in Heber City, Utah.