IT Helpdesk Analyst - Windows & Network Support

Summit Line Construction, Inc.; Phoenix (AZ); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

PTO starting Day 1

401K Immediate Vesting

Multiple medical plans

Dental Plan

Vision Plan

Life insurance

Short term & long term disability

Paid Holidays

Pet Insurance

Employee discounts, EAP and Wellness

Job summary

Summit Line Construction is seeking a on-site Information Technology Specialist to provide Tier 1 technical support in Phoenix, AZ. You will assist with hardware, software, and connectivity issues across Windows 11, Microsoft 365, and mobile devices, while balancing speed and quality in a fast-paced environment.

You will join a team focused on IT support, policy implementation, and user training, with opportunities for growth and comprehensive benefits. Some after-hours support may be required.

Qualifications

• High school diploma or equivalent; associate degree or relevant certification (A+, Network+) preferred.
• 1–2 years of experience in a help desk or technical support role
• Working knowledge of Windows operating systems, Microsoft 365, and common business applications
• Familiarity with Active Directory, ticketing systems, and remote support tools
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service skills
• Ability to prioritize and manage multiple requests in a fast-paced environment

Responsibilities

• Serves as the first point of contact for end users seeking technical support, resolving day-to-day issues and escalating complex problems as needed.
• Provide technical assistance and troubleshooting for users to resolve computer, software, network, printing, and mobile device related issues in person, over the telephone, or remotely with remote assist applications.
• Assist with individual and group orientation training in technology equipment, along with department driven projects and initiatives where applicable upon request.
• Assist with the implementation of I.T. policies and procedures for managing computer systems and operations based on corporate guidelines/control framework.
• Participate in the effective operations of the Information Technology (IT) Department.
• Provide technical support for connectivity of systems/network requirements, and other shared services.
• Maintain current and accurate inventory of technology hardware, software, and resources.
• Troubleshoot all technology issues. Maintain issue log and/or list of required repairs and maintenance procedures.
• Prepare and install workstations, connect, and set up hardware, load all required software, provide network accounts as required.
• Assist with monitoring and enforcement of security policies with all technology.

Skills

Windows 11

Microsoft Office

Network Stack

Server Administration

Printers

Mobile devices (iOS/Android)

IT support

Communication

Education

High school diploma or equivalent

Associate degree or relevant certification (A+, Network+)

Tools

Remote support tools

Active Directory

Ticketing systems

Job description

Summit Line Construction is seeking a on-site Information Technology Specialist to provide Tier 1 technical support in Phoenix, AZ. You will assist with hardware, software, and connectivity issues across Windows 11, Microsoft 365, and mobile devices, while balancing speed and quality in a fast-paced environment.

You will join a team focused on IT support, policy implementation, and user training, with opportunities for growth and comprehensive benefits. Some after-hours support may be required.