IT Helpdesk Analyst — Fast-Paced Tech Support

Quanta Services; Phoenix (AZ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

PTO accrues from day 1

401K immediate vesting

Multiple medical plans

Dental Plan and Vision Plan

Life insurance

Short/Long-term disability

Paid holidays

Employee discounts

EAP and Wellness Program

Identity Theft Protection

Job summary

Summit Line Construction, a subsidiary of Quanta Services, is seeking an Information Technology Specialist in Phoenix, AZ. This Tier 1 role provides end-user tech support for hardware, software, and connectivity issues, prioritizing speed and accuracy while maintaining composure in challenging situations.

Ideal candidates will have Windows knowledge, IT fundamentals, and strong communication skills to deliver reliable support to employees and help maintain security policies across the

Qualifications

• High school diploma or equivalent; associate degree or relevant certification (A+, Network+) preferred
• 1–2 years of experience in a help desk or technical support role
• Working knowledge of Windows operating systems, Microsoft 365, and common business applications
• Familiarity with Active Directory, ticketing systems, and remote support tools
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service skills
• Ability to prioritize and manage multiple requests in a fast-paced environment

Responsibilities

• Serves as the first point of contact for end users seeking technical support, resolving day-to-day issues and escalating complex problems as needed
• Provide technical assistance and troubleshooting for computer, software, network, printing, and mobile device related issues in person, over the telephone, or remotely with remote assist applications
• Assist with individual and group orientation training in technology equipment, along with department driven projects and initiatives where applicable upon request
• Assist with the implementation of IT policies and procedures for managing computer systems and operations based on corporate guidelines/control framework
• Participate in the effective operations of the Information Technology (IT) Department
• Provide technical support for connectivity of systems/network requirements, and other shared services
• Maintain current and accurate inventory of technology hardware, software, and resources
• Troubleshoot all technology issues. Maintain issue log and/or list of required repairs and maintenance procedures
• Prepare and install workstations, connect, and set up hardware, load all required software, provide network accounts as required
• Assist with monitoring and enforcement of security policies with all technology

Skills

Troubleshooting

Communication

Customer service

Multitasking

Problem solving

Education

High school diploma or equivalent

Associate degree or certification (A+, Network+)

Tools

Active Directory

Ticketing systems

Remote support tools

Job description

Summit Line Construction, a subsidiary of Quanta Services, is seeking an Information Technology Specialist in Phoenix, AZ. This Tier 1 role provides end-user tech support for hardware, software, and connectivity issues, prioritizing speed and accuracy while maintaining composure in challenging situations.

Ideal candidates will have Windows knowledge, IT fundamentals, and strong communication skills to deliver reliable support to employees and help maintain security policies across the