IT Helpdesk Analyst — Fast, First-Line Tech Support

Summit Line Construction, Inc.; Provo (UT); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

PTO from Day 1

401K with match

Medical plans

Dental plan

Vision plan

Life insurance

Short/Long-term disability

Paid holidays

Pet insurance

Employee discounts

EAP and Wellness program

Identity theft protection

Job summary

Summit Line Construction, Inc. in Provo, UT is seeking an Information Technology Specialist to provide tier 1 technical support for hardware, software, and connectivity issues.

The role requires troubleshooting Windows 11, Microsoft 365, network stack, printers, and mobile devices, with strong communication and calm problem-solving under pressure. The position is based out of the Provo office, offering opportunities to support users across the western region and collaborate with IT projects and

Qualifications

• 1–2 years of experience in a help desk or technical support role.
• Working knowledge of Windows operating systems, Microsoft 365, and common business applications.
• Familiarity with Active Directory, ticketing systems, and remote support tools; strong troubleshooting and problem-solving skills.

Responsibilities

• Serves as the first point of contact for end users seeking technical support, resolving day-to-day issues and escalating complex problems as needed.
• Provide technical assistance and troubleshooting for users to resolve computer, software, network, printing, and mobile device related issues in person, over the telephone, or remotely with remote assist applications.
• Assist with individual and group orientation training in technology equipment, along with department driven projects and initiatives where applicable upon request.
• Assist with the implementation of IT policies and procedures for managing computer systems and operations based on corporate guidelines/control framework.
• Participate in the effective operations of the Information Technology (IT) Department.
• Provide technical support for connectivity of systems/network requirements, and other shared services.
• Maintain current and accurate inventory of technology hardware, software, and resources.
• Troubleshoot all technology issues. Maintain issue log and/or list of required repairs and maintenance procedures.
• Prepare and install workstations, connect, and set up hardware, load all required software, provide network accounts as required.
• Assist with monitoring and enforcement of security policies with all technology.

Skills

Troubleshooting

Communication

Prioritization

Customer service

Education

High school diploma or equivalent; A+/Network+ preferred

Tools

Remote support tools

Active Directory

Ticketing systems

Job description

Summit Line Construction, Inc. in Provo, UT is seeking an Information Technology Specialist to provide tier 1 technical support for hardware, software, and connectivity issues.

The role requires troubleshooting Windows 11, Microsoft 365, network stack, printers, and mobile devices, with strong communication and calm problem-solving under pressure. The position is based out of the Provo office, offering opportunities to support users across the western region and collaborate with IT projects and