Helpdesk Tech: Windows & Mobile Support | PTO from Day 1

Summit Line Construction, Inc.; Heber (UT); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

PTO accrues from day 1

401K with employer match

Multiple medical plans

Dental and Vision

Life insurance

Job summary

Summit Line Construction, headquartered in Heber City, Utah, is seeking an IT Specialist to provide tier 1 technical support for hardware, software, and connectivity issues. This role focuses on Windows 11, Microsoft Office, network issues, printers, and mobile devices.

The ideal candidate has strong troubleshooting, good communication, and the ability to balance speed and quality while multitasking in a fast-paced environment. On-site position with competitive benefits.

Qualifications

• High school diploma or equivalent required; associate degree or relevant certification preferred.
• 1–2 years of experience in a help desk or technical support role.
• Working knowledge of Windows operating systems, Microsoft 365, and common business applications.
• Familiarity with Active Directory, ticketing systems, and remote support tools.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to prioritize and manage multiple requests in a fast-paced environment.

Responsibilities

• Serves as the first point of contact for end users seeking technical support, resolving day-to-day issues and escalating complex problems as needed.
• Provide technical assistance and troubleshooting for users to resolve computer, software, network, printing, and mobile device related issues in person, over the telephone, or remotely.
• Assist with individual and group orientation training in technology equipment, along with department driven projects and initiatives where applicable upon request.
• Assist with the implementation of IT policies and procedures for managing computer systems and operations based on corporate guidelines/control framework.
• Participate in the effective operations of the Information Technology (IT) Department.
• Provide technical support for connectivity of systems/network requirements, and other shared services.
• Maintain current and accurate inventory of technology hardware, software, and resources.
• Troubleshoot all technology issues; maintain issue log and list of repairs.

Skills

Help desk

Technical support

Windows 11

Microsoft 365

Remote support tools

Customer service

Education

High school diploma or equivalent

Associate degree or relevant certification

Tools

Active Directory

Ticketing systems

Remote support tools

Microsoft 365

Job description

Summit Line Construction, headquartered in Heber City, Utah, is seeking an IT Specialist to provide tier 1 technical support for hardware, software, and connectivity issues. This role focuses on Windows 11, Microsoft Office, network issues, printers, and mobile devices.

The ideal candidate has strong troubleshooting, good communication, and the ability to balance speed and quality while multitasking in a fast-paced environment. On-site position with competitive benefits.