IT Helpdesk Analyst — Windows, Network & Mobile Support

Summit-Line-Constructio; Phoenix (AZ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

PTO from day 1

401K with employer matching

Medical plans

Dental plan

Vision plan

Life insurance

Disability insurance

Paid holidays

Pet Insurance

Employee discounts

EAP & Wellness

Identity Theft Protection

Job summary

Summit Line Construction in Phoenix, AZ is seeking an Information Technology Specialist to provide tier 1 help desk support for employees. You’ll troubleshoot hardware, software, and connectivity issues across Windows 11, Microsoft 365, network services, printers, and mobile devices.

The role requires 1–2 years in a help desk, strong troubleshooting, excellent communication, and the ability to multi-task in a fast-paced environment. On-site work with generous benefits is offered.

Qualifications

• 1–2 years of experience in a help desk or technical support role.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.

Responsibilities

• Serve as the first point of contact for end users seeking technical support.
• Provide technical assistance for computer, software, network, printing, and mobile devices.
• Assist with IT orientation training and technology projects as needed.
• Help implement IT policies and procedures per corporate guidelines.
• Contribute to IT department operations and service delivery.
• Ensure connectivity and network requirements; support shared services.
• Maintain inventory of hardware, software, and resources.
• Troubleshoot issues and maintain logs; coordinate repairs as needed.
• Prepare and install workstations; configure accounts and software.
• Support security policy enforcement across technology.

Skills

Windows OS

Microsoft 365

Active Directory

Ticketing systems

Remote support tools

Troubleshooting

Communication

multitasking

Education

High school diploma

Associate degree or cert (A+, Network+)

Job description

Summit Line Construction in Phoenix, AZ is seeking an Information Technology Specialist to provide tier 1 help desk support for employees. You’ll troubleshoot hardware, software, and connectivity issues across Windows 11, Microsoft 365, network services, printers, and mobile devices.

The role requires 1–2 years in a help desk, strong troubleshooting, excellent communication, and the ability to multi-task in a fast-paced environment. On-site work with generous benefits is offered.