IT Helpdesk Specialist: Fast, Expert User Support

North Canyon Network of Care; Gooding (ID); On-site; USD 45,000 - 65,000; Full time

Job summary

North Canyon Network of Care is seeking an IT Helpdesk professional to handle tickets, diagnose hardware and software issues, and provide end-user support. The role includes installation, configuration, maintenance, and ongoing support for company systems.

The position emphasizes strong communication with users, adherence to security procedures, and the ability to learn new hardware and software as technologies evolve. Minimal project work may be required.

Qualifications

• Bachelor's Degree preferred, with three to five years of systems support.
• Knowledge of company supported hardware, software, and operating systems.
• Ability to plan, implement, test, and troubleshoot hardware and software.
• Ability to determine computer problems and to coordinate hardware and/or software solutions.
• Ability to communicate technical guidance and instruction to users on the use of PC, server, or cloud applications and systems.
• Knowledge of computer security procedures and protocol.
• Communicate technical guidance and information to users.
• Ability to learn and support new hardware, software and operating systems.

Responsibilities

• Primary focus on IT helpdesk tickets.
• Provide support of applications, hardware and software, including installation, configuration, maintenance, and support of these systems.
• Minimal project participation, when needed.

Skills

Helpdesk support

Hardware & software troubleshooting

User communication

Security procedures

Learn new systems

Education

Bachelor's degree preferred

Tools

PC hardware knowledge

Job description

North Canyon Network of Care is seeking an IT Helpdesk professional to handle tickets, diagnose hardware and software issues, and provide end-user support. The role includes installation, configuration, maintenance, and ongoing support for company systems.

The position emphasizes strong communication with users, adherence to security procedures, and the ability to learn new hardware and software as technologies evolve. Minimal project work may be required.