IT Help Desk Specialist — Tech Support & Troubleshooting

Tyvan LLC; United States; On-site; USD 35,000 - 55,000; Full time

Job summary

Nutex Health is seeking a self-starter IT Help Desk Specialist to be the primary contact for technical assistance for all employees. You will handle calls, create service tickets, and assist with hardware/software issues.

Responsibilities include remote troubleshooting, device provisioning, ticket documentation, and escalation when needed. Healthcare experience is a strong plus, and IT certs are desirable.

Qualifications

• 1–2 years of experience with Microsoft products and cloud apps in a networked environment.
• Associate degree in IT, CS, or equivalent required.
• Healthcare industry experience is a plus.
• Relevant IT certifications (A+, Network+, CCNA, MCSA) desirable.

Responsibilities

• Serve as the first point of contact for technical assistance via phone or email.
• Perform remote troubleshooting using diagnostic techniques.
• Handle device and user provisioning.
• Initiate and guide problem-solving processes.
• Escalate unresolved issues to higher-level support.
• Provide accurate information on IT products and services.
• Record events and problems, along with their resolutions, in service tickets.
• Follow up with employees for status updates and additional information.
• Relay customer feedback to internal teams.
• Identify improvements to existing procedures.
• Act as backup for other team members as needed.
• Perform other duties to support the organization as assigned.

Skills

Microsoft products

Cloud-based apps

Active Directory

Remote troubleshooting

Customer support

Education

Associate degree in IT or equivalent

Tools

Printer hardware

PC hardware

Remote support tools

Job description

Nutex Health is seeking a self-starter IT Help Desk Specialist to be the primary contact for technical assistance for all employees. You will handle calls, create service tickets, and assist with hardware/software issues.

Responsibilities include remote troubleshooting, device provisioning, ticket documentation, and escalation when needed. Healthcare experience is a strong plus, and IT certs are desirable.