Entry-Level IT Help Desk Specialist

Sylverrain; Washington; On-site; USD 42,000 - 54,000; Full time

Job summary

DOB is seeking an entry-level Help Desk Specialist to install and configure hardware and software components of network systems. You will provide user support, troubleshoot network issues, and run diagnostic tests to ensure optimal system performance.

Responsibilities include handling user requests, maintaining inventory, and documenting problems for timely resolution while coordinating with IT teams to restore service and improve reliability.

Qualifications

• Bachelor's degree in IT or related field or equivalent experience.

Responsibilities

• Responds to and diagnoses problems through discussion with users.
• Provides second-tier support for PC, server, or mainframe applications or hardware.
• Documents, tracks, and monitors problems to ensure timely resolution.
• Interacts with network services and development teams to restore service.

Skills

Customer support

Troubleshooting

User support

Education

Bachelor's degree in IT or related field

Tools

Active Directory

Office 365

Job description

DOB is seeking an entry-level Help Desk Specialist to install and configure hardware and software components of network systems. You will provide user support, troubleshoot network issues, and run diagnostic tests to ensure optimal system performance.

Responsibilities include handling user requests, maintaining inventory, and documenting problems for timely resolution while coordinating with IT teams to restore service and improve reliability.