IT Helpdesk Analyst

IDR, Inc.; Saint Joseph Charter Township (MI); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Full benefits (medical, vision, dental

Industry-leading organization

Team-oriented culture

Job summary

IDR, Inc. is seeking an IT Helpdesk Support Technician to join our client in St. Joseph, MI. This role focuses on customer service and end-user support across 700 locations nationwide, requiring a bachelor’s degree and solid IT fundamentals.

You will be part of a 15–20 person Level 1 team, handling password resets, network troubleshooting, printer installs, and software support. This is a growth-focused environment with potential for advancement.

Qualifications

• 1+ years of experience within an IT Support role (Network/Hardware)
• Customer-service oriented mindset - Excellent Communication Skills is a must!
• Proficient experience with Microsoft Office 365
• Basic Troubleshooting skills (IE: Password Resets, printer installs & troubleshooting, end user connectivity support, network troubleshooting, etc.)
• Bachelor’s Degree

Responsibilities

• Internal support for over 700 locations nationwide.
• Handle password resets, network troubleshooting, printer/network installs, end user connectivity and software support.

Skills

IT support experience

Customer-service

Microsoft Office 365

Troubleshooting

Bachelor

Education

Bachelor's Degree

Tools

Microsoft Office 365

Job description

IDR is seeking an IT Helpdesk Support Technician to join one of our top clients in St. Joseph, MI. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today!

Position Overview for the IT Helpdesk Support Technician

Our client is looking for a driven individual that is willing to learn and grow from within a large company. The right candidate will have a college bachelor’s degree in any field but a firm interest and/or background in IT. This role will require excellent soft skills and will be focused on customer service. In this position you will be internal support for over 700 locations across the country. This will consist of password resets, network troubleshooting, printer/network installs, basic end user connectivity and software support. This will be on a team of around 15 – 20 other Level 1 Helpdesk Technicians. Senior managers like to promote from within and this is the first place they look – there is plenty of potential for upward advancement!

Required Skills for the IT Helpdesk Support Technician

• 1+ years of experience within an IT Support role (Network/Hardware)
• Customer-service oriented mindset - Excellent Communication Skills is a must!
• Proficient experience with Microsoft Office 365
• Basic Troubleshooting skills (IE: Password Resets, printer installs & troubleshooting, end user connectivity support, network troubleshooting, etc.)
• Bachelor’s Degree

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization
• Close-knit and team-oriented culture

Why IDR?

• 20+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated’s Best of Staffing® Client and Talent Award winner 12years in a row