Technical Support Specialist

IDR, Inc.; Memphis (TN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

Vision benefits

Dental benefits

Employee Stock Ownership Program

Job summary

IDR, Inc. seeks a Technical Support Specialist to join a leading client in Memphis, TN. The role provides first- and second-tier help desk support for hardware and software across a large organization, with focus on Windows environments and O365.

You will troubleshoot incidents, collaborate with IT to escalate complex issues, manage endpoint configurations, and assist with hardware inventory and project support in a healthcare sector setting.

Qualifications

• 3+ years of help desk support/engineering experience.
• Experience troubleshooting hardware/software and Windows OS.
• Experience supporting Office 365 (O365) applications.
• Strong communication and user-support in fast-paced environments.

Responsibilities

• Provide first-level and second-level technical support for end-users regarding hardware and software issues.
• Troubleshoot and resolve hardware, software, and operating system problems.
• Collaborate with IT teams to escalate and resolve more complex technical incidents.
• Manage endpoint installations, configurations, and updates.
• Assist in maintaining inventory of hardware and peripherals while supporting special projects.

Skills

Strong communication

Windows OS troubleshooting

O365 experience

Tools

Windows OS

Office 365 (O365)

Job description

IDR is seeking a Technical Support Specialist to join one of our top clients for an opportunity in Memphis, TN. This role supports end-users across a large organization by providing first- and second-tier technical assistance for hardware and software issues on desktop computers. It is an excellent opportunity within a well-established organization in the healthcare sector.

Position Overview for the Technical Support Specialist

• Provide first-level and second-tier technical support for end-users regarding hardware and software issues.
• Troubleshoot and resolve hardware, software, and operating system problems.
• Collaborate with IT teams to *escalate* and resolve more complex technical incidents.
• Manage endpoint installations, configurations, and updates.
• Assist in maintaining inventory of hardware and peripherals while supporting special projects.

Requirements for the Technical Support Specialist:

• 3+ years of help desk support/engineering experience
• Experience troubleshooting hardware/software and operating systems issues in Windows environment
• Experience supporting O365 applications
• Strong communication skills and ability to support users in a fast-paced help desk environment

What's in it for you?

• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.