IT Support Technician

IDR, Inc.; Fort Worth (TX); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive compensation package

Full Benefits including Medical, Vision, and Dental

Team-oriented culture

Job summary

A leading IT services provider in Fort Worth, Texas is seeking an experienced IT Support Technician. This role involves providing technical support in a government organization, supporting users with hardware and software issues. The ideal candidate will have over 4 years of experience in IT support, preferably within a Public Safety context. The position offers a competitive compensation package, full benefits, and a collaborative team-oriented culture.

Qualifications

• Must have 4+ years of experience in an IT Field Support role.
• Experience in a Public Safety or Government environment is required.
• Hands-on experience with Locution or similar alert systems is preferred.

Responsibilities

• Provide on-site or remote technical support to end-users.
• Troubleshoot and resolve issues with desktops, laptops, and printers.
• Document resolutions and technical procedures.

Skills

4+ years of experience in an IT Field Support position

Hands-on experience with Public Safety alert systems

Basic IT Certification Preferred (A+)

Job description

IDR is seeking a IT Support Technician to join one of our top clients in Fort Worth, Texas. If you are looking for an opportunity to join a government organization and work within an ever-growing team-oriented culture, please apply today!

Overview

Position Overview/Responsibilities for the IT Support Technician:

• Responsible for providing on-site and/or remote technical support to end-users.
• Troubleshoot and resolve desktop, laptop, printer, and peripheral issues.
• Assist users with software problems, including operating systems, productivity suites and other applications.
• Set up new computers and equipment at user locations. Replace or upgrade hardware components.
• Use IT service management (ITSM) tools to log, track, and update service tickets.
• Frequently travel within a facility or to nearby locations.
• Document resolutions, technical procedures, and asset changes.

Required Skills

• 4+ years of experience in an IT Field Support position
• Hands-on experience working with Locution or similar Public Safety alert systems (Active911, Purius, Pulsepoint)
• Experience working in Public Safety or Government environment
• Basic IT Certification Preferred (A+)

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization
• Close-knit and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated’s Best of Staffing® Client and Talent Award winner 10 years in a row

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting

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