IT Support Technician II (415978)

IDR, Inc.; Englewood (CO); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Competitive Compensation Package

Full Benefits (Medical, Vision, Dental)

Employee Stock Ownership Program

Team-Oriented Culture

Job summary

An established industry player is seeking a dynamic IT Support Technician II to join a collaborative team in Englewood. In this role, you will provide exceptional IT support, troubleshoot various technical issues, and ensure high levels of customer satisfaction. This position offers a one-year contract with the possibility of extension, allowing you to grow within a supportive and team-oriented culture. Enjoy a competitive compensation package and full benefits, including medical, dental, and vision. If you're tech-savvy and passionate about helping others, this opportunity is perfect for you!

Qualifications

• Proficiency in software troubleshooting and customer support.
• Strong communication skills and a customer care philosophy.

Responsibilities

• Provide exceptional IT support to end users, ensuring satisfaction.
• Troubleshoot issues related to computers, printers, and network technology.

Skills

Microsoft Outlook

Software Troubleshooting

Printers and Network Technology

RSA and VPN

Communication Skills

Customer Care Philosophy

Job description

IDR is seeking a dynamic and dedicated IT Support Technician II to join one of our top clients in Englewood, CO. This role is perfect for a tech-savvy professional with a customer-centric approach and a knack for problem-solving. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!

Position Overview/Responsibilities for the IT Support Technician II:

1. Provide exceptional IT support to end users, ensuring high levels of customer satisfaction
2. Understand user and business needs and translate them into technical solutions
3. Troubleshoot issues related to computers, printers, network technology, drivers, software, and other related peripherals
4. Share knowledge and collaborate effectively within a team-oriented environment
5. This is a one-year contract position, with the possibility of extension

Required Skills for IT Support Technician II:

1. Proficiency in Microsoft Outlook
2. Experience in software troubleshooting
3. Familiarity with printers and network technology
4. Knowledge of RSA and VPN
5. Excellent written and verbal communication skills
6. A customer care philosophy that ensures high levels of customer satisfaction

What’s in it for you?

1. Competitive compensation package
2. Full Benefits; Medical, Vision, Dental, and more!
3. Opportunity to get in with an industry leading organization
4. Close-knit and team-oriented culture

Why IDR?

1. 25+ Years of Proven Industry Experience in 4 major markets
2. Employee Stock Ownership Program
3. Medical, Dental, Vision, and Life Insurance
4. ClearlyRated's Best of Staffing Client and Talent Award winner 11 years in a row

Seniority level

Associate

Employment type

Contract

Job function

Information Technology

Industries

Aviation and Aerospace Component Manufacturing