Help Desk Analyst I

IDR, Inc.; El Segundo (CA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive compensation package

Full Benefits including Medical, Vision, Dental

Close-knit and team-oriented culture

Job summary

A consulting firm in IT services is seeking a Help Desk Analyst I in El Segundo, CA. As the first point of contact for technical support, you will handle various support requests and participate in significant projects such as a Windows 11 upgrade. Ideal candidates have 2-4 years of IT experience, proficiency in Windows and Apple OS, and strong communication skills. Competitive compensation and full benefits are offered.

Qualifications

• 2-4 years of IT work experience with 1-2 years in call center and desktop support.
• Familiarity with ITIL processes is a plus.

Responsibilities

• Serve as the initial contact for technical support.
• Gather necessary information to resolve issues.
• Create and maintain solution documentation.
• Participate in project and change work including Windows 11 upgrade.
• Provide global IT support.

Skills

Troubleshooting

Windows OS

Apple OS

Active Directory

MS Office Suite

Interpersonal skills

Education

High School Diploma or equivalent

Tools

Desktop hardware

Laptop hardware

Thin client hardware

Printers

Desk phones

Job description

IDR is seeking a Help Desk Analyst I to join one of our top clients in El Segundo, CA. This role is pivotal as the first point of contact for technical support issues, ensuring seamless operations for our client's business partners. If you are eager to be part of a dynamic and growing organization with a team‑oriented culture, we encourage you to apply today!

Position Overview / Responsibilities

• Serve as the initial contact for technical support, addressing issues via phone, deskside, and self‑service requests.
• Gather necessary information to resolve issues during the first contact or escape to the appropriate support team.
• Create and maintain solution documentation for both internal and business partner use.
• Participate in project and change work, including a significant Windows 11 upgrade project.
• Provide support for a global IT team, handling incidents and service requests across North America and beyond.

Required Skills

• Two to four years of IT work experience, with one to two years in a call center and desktop support.
• Proficient in troubleshooting with solid knowledge of Windows OS, Apple OS, Active Directory, and MS Office Suite.
• Experience with desktop, laptop, and thin client hardware, as well as peripherals like printers and desk phones.
• Strong verbal, written, organizational, and interpersonal skills, with a flexible approach to a changing environment.
• High School Diploma or equivalent; familiarity with ITIL processes is a plus.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry‑leading organization
• Close‑knit and team‑oriented culture

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Information Technology

Industries

IT Services and IT Consulting

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