IT Support Specialist

Manpower Group (USA); Novi (MI); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Medical Plans

Life Insurance

Short-term Disability

401(k)

Job summary

Manpower Group (USA) is seeking an IT Support Specialist in Novi, MI to join the IT support team. You will provide first-line helpdesk support, log tickets in ServiceNow, and assist with onboarding activities including workstation deployment and basic IT setup.

The role requires 1–2 years of related experience, an associate degree or equivalent, and strong English communication for collaboration with global IT teams.

Qualifications

• Associate degree in Computer Science, IT or related field or equivalent work experience.
• 1–2 years of IT helpdesk or support experience.
• Business-level English communication for global team collaboration.
• Experience supporting Windows-based workstations and MS Office apps.

Responsibilities

• Provide first-level IT Service Desk support for incidents and requests.
• Log and track tickets in ServiceNow with clear, timely updates.
• Support onboarding activities including Day 1 readiness and device setup.
• Configure Windows PCs (Windows 11) and verify user login and troubleshooting.
• Support Microsoft 365 apps and services (Outlook/Teams/OneDrive/SharePoint).

Skills

Customer service

Communication

Problem solving

Windows OS

Microsoft 365

Helpdesk

Education

Associate degree in Computer Science / IT

Tools

ServiceNow

Job description

Our client, a leading organization in manufacturing intelligence, is seeking an IT Support Specialist to join their team. As an IT Support Specialist, you will be part of the IT support team supporting global and regional service desk operations. The ideal candidate will have strong communication skills, problem-solving abilities, and a customer-focused mindset, which will align successfully in the organization.

Job Title:

IT Support Specialist

Location:

Novi, MI

Pay Range:

$24 - $26/hr.

Shift:

1st

What's the Job?

• Provide first-level IT Service Desk support for employee incidents and service requests.
• Utilize the IT service management platform (ServiceNow) to log, track, update, and resolve support tickets while maintaining accurate documentation and timely communication.
• Support M&A onboarding activities, including Day 1 employee readiness, workstation deployment, account validation, and basic IT setup.
• Configure and deploy Windows PCs, including standard Windows 11 installation, device configuration, user login verification, and troubleshooting.
• Provide technical support for Microsoft 365 applications and services, including Outlook, Teams, OneDrive, SharePoint, and Office applications.

What's Needed?

• Associate’s degree in Computer Science, Information Technology, or a related field, or an equivalent combination of education and relevant work experience.
• 1 - 2 years of related experience.
• Business-level English communication skills, with the ability to effectively support employees and collaborate with global IT teams.
• Hands-on experience supporting Windows-based workstations, including device setup, configuration, troubleshooting, and peripheral connectivity.
• Familiarity with Microsoft Office applications and Microsoft 365 services such as Teams, OneDrive, and SharePoint.

What's in it for me?

• Opportunity to work in a dynamic and innovative manufacturing environment.
• Gain valuable experience supporting enterprise-level IT systems and services.
• Collaborate with a diverse and global team of IT professionals.
• Develop your technical skills in a supportive setting.
• Be part of a company committed to employee growth and success.

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)