IT Help Desk Technician: Software & User Support

Reliance Partners; Chattanooga (TN); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) plan with company matching

Gym membership discounts

Job summary

A leading insurance firm in Chattanooga is seeking a customer-focused Information Technology Help Desk Technician. You will provide technical assistance regarding software applications and ensure effective problem resolution. The ideal candidate has a Bachelor's degree in computer science, experience in technical support, and strong communication skills. This full-time role offers a collaborative environment with competitive benefits.

Qualifications

• Prior experience in a technical support or help desk role required.
• Strong knowledge of Windows OS, Office 365, and network-related issues.
• Excellent communication skills to convey technical information.

Responsibilities

• Respond to user inquiries and diagnose software-related issues.
• Document resolution processes and collaborate with team members.
• Conduct training sessions and manage the internal knowledge base.

Skills

Problem-solving

Analytical thinking

Customer service

Communication

Education

Bachelor's degree in computer science or related field

Tools

Windows OS

Office 365

Microsoft Azure

Remote support tools

Ticketing systems

Job description

A leading insurance firm in Chattanooga is seeking a customer-focused Information Technology Help Desk Technician. You will provide technical assistance regarding software applications and ensure effective problem resolution. The ideal candidate has a Bachelor's degree in computer science, experience in technical support, and strong communication skills. This full-time role offers a collaborative environment with competitive benefits.