IT Help Desk Analyst: Customer-Driven Tech Support

Seneca Resources; Norcross (GA); On-site; USD 27,552 - 30,307; Part time

Benefits offered by this job

Competitive compensation

Extensive professional training

Opportunities for career advancement

Job summary

A leading IT services provider in Norcross, Georgia is seeking an entry-level Information Technology Help Desk Analyst. The candidate will provide first-level technical support, troubleshoot issues, and document resolutions. Required qualifications include a college degree and customer-focused mindset. Experience in help desk settings is preferred. Competitive compensation and opportunities for career advancement are offered in a contract role. Join a company that values diversity and fosters a strong corporate culture.

Qualifications

• 4+ years of help desk or call center experience.
• 1+ year of experience with incident/problem tracking tools.
• Experience with automated call distributor phone systems.

Responsibilities

• Provide first-level technical support and diagnose issues.
• Troubleshoot and resolve hardware, software, and network issues.
• Create and maintain Knowledge Base articles.

Skills

Customer-focused mindset

Verbal and written communication

Troubleshooting skills

Time management

Organizational abilities

Detail-oriented

Education

College degree or equivalent professional experience

HDI certification

ITIL Foundation certification

Tools

SQL

Linux systems

Active Directory

Microsoft Office 365

Job description

A leading IT services provider in Norcross, Georgia is seeking an entry-level Information Technology Help Desk Analyst. The candidate will provide first-level technical support, troubleshoot issues, and document resolutions. Required qualifications include a college degree and customer-focused mindset. Experience in help desk settings is preferred. Competitive compensation and opportunities for career advancement are offered in a contract role. Join a company that values diversity and fosters a strong corporate culture.