Help Desk Agent I: Windows Support & IT Troubleshooter

West Tennessee Healthcare; White Deer (TX); On-site; USD 35,000 - 52,000; Full time

Job summary

West Tennessee Healthcare in Jackson, Tennessee, seeks a Help Desk Support professional to assist users with computer hardware, software, and network-related issues. The role requires diagnosing and resolving incidents, documenting actions, and escalating when needed.

This is a hands-on position focusing on end-user support, routine maintenance, and timely communication of technical solutions. The candidate should be prepared for call-back and overtime as required.

Qualifications

• Associate’s degree or technical certification required.
• 0-3 years of experience in the field or related area.
• Strong problem-solving and communication skills.

Responsibilities

• Analyze, classify, and log all requests in the Help Desk software.
• Track and monitor the problem to ensure a timely resolution.
• Conduct preventative maintenance rounds.
• Assist with onboarding of new users.
• Performs minor desktop hardware repair or replacement.
• Respond to telephone calls, emails and personnel requests for technical support.
• Work in a team and provide backup support as needed.

Skills

End-user support

Hardware troubleshooting

Software troubleshooting

OS repairs

Education

Associate’s degree or Vocational/Technical School certification

Tools

Help Desk software

Job description

West Tennessee Healthcare in Jackson, Tennessee, seeks a Help Desk Support professional to assist users with computer hardware, software, and network-related issues. The role requires diagnosing and resolving incidents, documenting actions, and escalating when needed.

This is a hands-on position focusing on end-user support, routine maintenance, and timely communication of technical solutions. The candidate should be prepared for call-back and overtime as required.