IT Help Desk Technician – Desktop & User Support (On-site)

Brooksource; Knoxville (TN); On-site; USD 24,796; Full time

Benefits offered by this job

Health, dental, and vision insurance

401k plan with company match

Paid time off and sick time

Paid company holidays

Job summary

A technology staffing company is seeking an IT Help Desk Technician in Knoxville, TN, for a contract-to-hire position. This role involves providing Tier 1–2 support for hardware and software issues, focusing on customer service and technical troubleshooting. Candidates should have at least 1 year of technical support experience, knowledge of Windows and Mac systems, and strong communication skills. The position offers a pay rate of $18/hour along with benefits after eligibility.

Qualifications

• 1+ year of experience providing IT or technical support for inbound user requests.
• Experience working with ticketing systems (ServiceNow preferred).
• Working knowledge of Windows and Mac desktops and laptops.
• Familiarity with Active Directory and Microsoft Outlook/Exchange environments.
• Experience setting up and troubleshooting printers, scanners, and copiers.
• Strong written and verbal communication skills with the ability to translate technical issues for business users.
• Ability to remain calm, professional, and effective under pressure.

Responsibilities

• Provide Tier 1–2 technical support for desktop and laptop hardware, operating systems, and peripherals.
• Troubleshoot and resolve issues related to Windows and Mac environments.
• Support user account management, password resets, and access requests using Active Directory and Microsoft Outlook/Exchange.
• Install, configure, and connect printers, scanners, and other peripheral devices.
• Log, track, and resolve support requests using a ticketing system, ensuring accurate documentation and timely follow-up.
• Communicate technical concepts clearly to non-technical users.
• Escalate complex issues appropriately while maintaining ownership through resolution.
• Deliver excellent customer service in a fast-paced, high-interaction environment.

Job description

A technology staffing company is seeking an IT Help Desk Technician in Knoxville, TN, for a contract-to-hire position. This role involves providing Tier 1–2 support for hardware and software issues, focusing on customer service and technical troubleshooting. Candidates should have at least 1 year of technical support experience, knowledge of Windows and Mac systems, and strong communication skills. The position offers a pay rate of $18/hour along with benefits after eligibility.