24/7 IT Help Desk Technician (Contract)

Compunnel Inc.; Alpharetta (GA); On-site; USD 40,000 - 60,000; Full time

Job summary

A tech consulting firm in Alpharetta, GA is seeking an Information Technology Help Desk Technician. This role focuses on providing exceptional customer service and technical support. Candidates should have a high school diploma, strong communication skills, and the ability to diagnose technical issues. The position requires flexibility to work varied shifts. Competitive salary range of $40,000 to $60,000 is offered.

Qualifications

• Two to five years of experience required in a complex, high-tech environment.
• Willingness to work variable shifts, including nights and weekends.

Responsibilities

• Provide customer service and technical support over the phone.
• Investigate and resolve hardware/software problems promptly.
• Create accurate documentation of incidents and solutions.

Skills

Excellent customer service and communication skills

Diagnostic problem-solving

Self-motivated in high-pressure situations

Education

High school diploma or GED

Job description

A tech consulting firm in Alpharetta, GA is seeking an Information Technology Help Desk Technician. This role focuses on providing exceptional customer service and technical support. Candidates should have a high school diploma, strong communication skills, and the ability to diagnose technical issues. The position requires flexibility to work varied shifts. Competitive salary range of $40,000 to $60,000 is offered.