IT Help Desk Technician | Onsite Support & Wellness Perks

TERI; Oceanside (CA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Comprehensive Health Coverage

403(b) Retirement Savings Plan

FSA – healthcare and dependent care

Life, AD&D, Disability Insurance

Onsite Fitness Center

Job summary

TERI is seeking an IT Help Desk Technician to keep our staff connected, productive, and supported. You will troubleshoot hardware and software issues, manage user accounts, and provide service across programs and departments.

You will work with Windows 10/11, Microsoft 365, network devices, and standard IT security practices while maintaining documentation and knowledge articles for ongoing support.

Qualifications

• Experience in IT Help Desk or desktop support.
• Knowledge of Windows 10/11, Microsoft 365, hardware/software/network issues.
• Familiarity with IT ticketing systems and basic user account administration.
• Ability to explain technical solutions to nontechnical users.

Responsibilities

• Provide first-level support in person, by phone, and remotely.
• Diagnose and resolve Windows, MS 365, network, printers, and peripherals issues.
• Set up, configure, deploy, and maintain computers and software.
• Assist with account setup, password resets, and access permissions.
• Document and track requests in the IT ticketing system; escalate when needed.
• Perform routine maintenance, updates, and basic security checks.

Skills

Windows 10/11

Microsoft 365

Troubleshooting

Communication

Documentation

Account administration

Driver's license

Education

Associate's or Bachelor's in IT/CS

CompTIA A+ certification preferred

Tools

IT ticketing system

Microsoft 365 admin

Job description

TERI is seeking an IT Help Desk Technician to keep our staff connected, productive, and supported. You will troubleshoot hardware and software issues, manage user accounts, and provide service across programs and departments.

You will work with Windows 10/11, Microsoft 365, network devices, and standard IT security practices while maintaining documentation and knowledge articles for ongoing support.