IT Helpdesk Technician — Onsite Support & User Training

Tractor & Equipment Co. in; Billings (MT); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401k with company match

Vision insurance

Company-paid life/AD&D/Disability

Employee assistance program

Quarterly recognition cash

Credit union membership

Career growth opportunities

Seniority bonus

Referral bonus

Job summary

Harnish Group Inc. is seeking an experienced Helpdesk Technician to provide on-site technical support for internal staff and contractors in a hybrid IT environment.

You will handle Tier 1-2 issues, configure new devices, and maintain asset inventory while elevating complex problems as needed. The role includes delivering regular training workshops on the functionality of HGI business applications, with a focus on O365 and related desktop tools.

Qualifications

• 2+ years in a service/helpdesk/call center environment at a Tier 1-2 level or 1+ year with related education.
• Not a remote position; office environment with computer use.
• Ability to diagnose advanced technical issues across hardware, software, and tools.

Responsibilities

• Set up and configure computers, applications, and peripherals for new employees and contractors.
• Provide in-depth Tier 1-2 support for HGI staff and contractors using hardware, software, and services.
• Document issues and escalate to Tier 3 as needed to resolve complex requests.
• Maintain IT asset inventory data and knowledge base documentation.
• Troubleshoot Active Directory, Azure Entra, Office 365, SharePoint, Exchange, Teams, Hyper-V, Windows Server, and related environments.
• Provide regular training/workshops on HGI business applications and services in O365 and related desktop apps.
• Maintain up-to-date knowledge of major operating systems, platforms, hardware, and software.
• Collaborate with development, design, and support teams to ensure effective solutions.
• Perform other tasks as requested by the supervisor.

Skills

Customer service

Onboarding new staff

Time management

Troubleshooting

Communication skills

Team collaboration

Tools

Active Directory

Azure Entra

O365

SharePoint

Exchange

Teams

Hyper-V

Windows Server

Backup/Anti-Virus tooling

Job description

Harnish Group Inc. is seeking an experienced Helpdesk Technician to provide on-site technical support for internal staff and contractors in a hybrid IT environment.

You will handle Tier 1-2 issues, configure new devices, and maintain asset inventory while elevating complex problems as needed. The role includes delivering regular training workshops on the functionality of HGI business applications, with a focus on O365 and related desktop tools.