Hybrid IT Help Desk Specialist (Windows 11 & M365)

TEKsystems; Oak Brook (IL); Hybrid; USD 30,000 - 33,000; Full time

Job summary

TEKsystems is seeking a Level 1 Help Desk Support professional to assist end users in a fast-paced corporate environment. The role involves handling inquiries by phone, email, and a ticketing system, and ensuring timely incident resolution.

Responsibilities include troubleshooting Windows 11 and Microsoft 365, supporting Microsoft Teams, VPN connectivity, and basic Active Directory tasks, with hybrid work from Oak Brook, IL.

Qualifications

• Minimum of prior help desk or IT support experience.
• Experience supporting Windows and Microsoft 365 environments.
• Familiarity with Active Directory and VPN troubleshooting.

Responsibilities

• Provide technical support for end users by phone, email, and ticketing system.
• Troubleshoot Windows 11 and Microsoft 365 applications.
• Support Teams, remote desktop tools, VPN connectivity and common end-user issues.
• Perform basic Active Directory support.
• Respond to incoming support calls and tickets.
• Document and manage incidents in ServiceNow.
• Support both onsite and remote users.

Skills

Help desk experience

Windows support

Microsoft 365

Active Directory

Tools

ServiceNow

Job description

TEKsystems is seeking a Level 1 Help Desk Support professional to assist end users in a fast-paced corporate environment. The role involves handling inquiries by phone, email, and a ticketing system, and ensuring timely incident resolution.

Responsibilities include troubleshooting Windows 11 and Microsoft 365, supporting Microsoft Teams, VPN connectivity, and basic Active Directory tasks, with hybrid work from Oak Brook, IL.