Help Desk Technician

FBR Solutions; Lawrenceville (GA); Hybrid; USD 42,000 - 52,000; Full time

Job summary

FBR Solutions in Lawrenceville, GA is seeking a motivated Help Desk Technician to join our IT Department on-site. You will be the first point of contact for end users, handling day-to-day technical support and working with senior staff to resolve issues.

Typical responsibilities include responding to tickets for basic account management and desktop support, remote troubleshooting, and assisting with workstation builds.

Qualifications

• Prior experience in a help desk or IT support role preferred.
• Working knowledge of desktop environments, user account administration, and basic networking.
• Familiarity with common ticketing systems and remote support tools.
• Strong communication and customer service skills.
• Ability to manage multiple tickets and prioritize effectively in a fast-paced environment.

Responsibilities

• Respond to and resolve help desk tickets for basic account management and desktop support
• Provide remote troubleshooting and support to end users in a timely manner
• Escalate complex or unresolved issues to senior IT staff as appropriate
• Assist with the build-out of new and replacement workstations
• Help maintain ticket queue organization and ensure issues are documented and tracked properly

Skills

Help desk

Desktop support

User accounts

Networking basics

Ticketing systems

Remote support

Communication

Customer service

Multitasking

Job description

We are seeking a motivated and dependable Help Desk Technician to join our IT Department as an on-site team member. In this role, you will serve as a first point of contact for end users, handling day-to-day technical support while working alongside senior IT staff members in a supportive, team-oriented environment. This is a great opportunity for someone looking to build their IT career with a company that values its people and invests in their success.

Responsibilities

• Respond to and resolve help desk tickets for basic account management and desktop support
• Provide remote troubleshooting and support to end users in a timely manner
• Escalate complex or unresolved issues to senior IT staff as appropriate
• Assist with the build-out of new and replacement workstations
• Help maintain ticket queue organization and ensure issues are documented and tracked properly

Qualifications

• Prior experience in a help desk or IT support role preferred
• Working knowledge of desktop environments, user account administration, and basic networking
• Familiarity with common ticketing systems and remote support tools
• Strong communication and customer service skills
• Ability to manage multiple tickets and prioritize effectively in a fast-paced environment

This is a full-time, on-site position. The ideal candidate is a reliable self-starter who is comfortable handling day-to-day support needs while knowing when to loop in senior team members for more complex issues. This is a great opportunity to grow within a dynamic company and develop your IT skill set alongside experienced professionals.